Remote Student Retention & Engagement Specialist

Tripleten; Buenos Aires; Remote; ARS 55,300,000 - 74,309,000; Full time

Job summary

TripleTen is seeking a Student Retention Specialist to support English-speaking students in their learning journey. You will engage via calls and chats to improve retention, handle refund requests with empathy, and identify root causes of dissatisfaction to provide proactive solutions.

You will also lead renewal conversations, track outcomes in the CRM, and collaborate with the team to meet weekly retention and renewal goals while working fully remotely.

Qualifications

• 1+ years of experience in retention or customer-facing roles.
• Fluent English communication skills, written and verbal.
• Experience using CRM platforms to manage customer interactions.

Responsibilities

• Engage with students through retention-focused calls and chats, addressing refund and cancellation requests with empathy and professionalism.
• Identify the underlying reasons behind student dissatisfaction and provide personalized solutions to improve their experience and commitment.
• Manage renewal and recurring payment conversations, proactively reaching out to students before their current term ends to support extensions and continued enrollment.
• Consistently meet or exceed weekly retention (save rate) and renewal performance goals.
• Maintain accurate and detailed records of all student interactions within CRM systems.
• Participate in call reviews, coaching sessions, and continuous development initiatives to enhance performance and student outcomes.

Skills

Retention

Customer Success

Sales

Customer-facing

Tools

CRM platforms

Job description

TripleTen is seeking a Student Retention Specialist to support English-speaking students in their learning journey. You will engage via calls and chats to improve retention, handle refund requests with empathy, and identify root causes of dissatisfaction to provide proactive solutions.

You will also lead renewal conversations, track outcomes in the CRM, and collaborate with the team to meet weekly retention and renewal goals while working fully remotely.