Remote Customer Reputation & Risk Specialist

TripleTen; Buenos Aires; Remote; ARS 9,417,000 - 11,279,000; Full time

Benefits offered by this job

Remote work

Monthly KPI bonuses

Full-time

Flexible schedule

Modern tools (Slack, Jira, HubSpot)

Job summary

TripleTen is an award-winning online school offering Full Stack Development, QA and Data Analytics programs with a guaranteed employment promise for graduates. We seek a Customer Reputation Specialist to protect the company’s reputation across LATAM, handling high-risk student cases with empathy and professionalism.

You will de-escalate complex complaints, coordinate with internal teams, and ensure resolutions that align with policy while mitigating legal and reputational risks.

Qualifications

• 1+ year in customer service, retention, escalations, or high-touch support.

Responsibilities

• Thoroughly investigate escalated cases, understand context and specifics of student complaints.
• Contact students directly via calls and written channels, de-escalate high-friction situations.
• Negotiate and mediate agreements to prevent further escalation, including legal claims or negative exposure.
• Identify reputational and legal risks and take action to minimize impact.
• Coordinate with internal teams to investigate cases and ensure timely resolution.
• Maintain accurate records of progress, agreements, and outcomes.

Skills

Customer service

Escalations

High-touch support

Complaint management

Communication

Empathy

Emotional intelligence

Spanish

English

Tools

Slack

HubSpot

ActiveCampaign

Google Workspace

Job description

TripleTen is an award-winning online school offering Full Stack Development, QA and Data Analytics programs with a guaranteed employment promise for graduates. We seek a Customer Reputation Specialist to protect the company’s reputation across LATAM, handling high-risk student cases with empathy and professionalism.

You will de-escalate complex complaints, coordinate with internal teams, and ensure resolutions that align with policy while mitigating legal and reputational risks.