Remote Student Retention Specialist

TripleTen; Tandil; Remote; ARS 23,589,000 - 28,255,000; Full time

Benefits offered by this job

Fully remote

Autonomy

Global team

Tools: Notion, Miro, Google Workspace

Job summary

TripleTen is seeking a Student Retention Specialist to engage with English-speaking students and support enrollment renewal. You will build relationships, address churn risks, and document interactions in our CRM while collaborating with a globally distributed, fully remote team.

The role offers a base of 1,500 USD per month + performance bonuses, a Monday–Friday schedule, and CET hours aligned with Colombia time for consistent cross-regional communication.

Qualifications

• 1+ years of experience in Retention, Customer Success, Sales, or another customer-facing role.
• Fluent English communication skills, both written and verbal.
• Strong empathy, active listening, and relationship-building skills.
• Comfortable working in a target-driven environment and meeting performance goals.
• Resilient, adaptable, and able to remain calm and solution-oriented during challenging conversations.
• Experience using CRM platforms to manage customer interactions and maintain accurate records.

Responsibilities

• Engage with students through retention-focused calls and chats, addressing refund and cancellation requests with empathy and professionalism.
• Identify the underlying reasons behind student dissatisfaction and provide personalized solutions to improve their experience and commitment.
• Manage renewal and recurring payment conversations, proactively reaching out to students before their current term ends to support extensions and continued enrollment.
• Consistently meet or exceed weekly retention (save rate) and renewal performance goals.
• Maintain accurate and detailed records of all student interactions within CRM systems.
• Participate in call reviews, coaching sessions, and continuous development initiatives to enhance performance and student outcomes.

Skills

Active listening

Relationship building

CRM experience

English fluency

Remote work

Tools

CRM software

Job description

TripleTen is seeking a Student Retention Specialist to engage with English-speaking students and support enrollment renewal. You will build relationships, address churn risks, and document interactions in our CRM while collaborating with a globally distributed, fully remote team.

The role offers a base of 1,500 USD per month + performance bonuses, a Monday–Friday schedule, and CET hours aligned with Colombia time for consistent cross-regional communication.