Remote Onboarding Specialist — Student Success

Tripleten; Buenos Aires; Remote; ARS 11,004,000 - 13,181,000; Full time

Benefits offered by this job

Remote work

KPI bonus

Training on onboarding scripts

Job summary

TripleTen in Buenos Aires is seeking an Onboarding Specialist for our Latin America team. You will guide new students from payment to first sprint, keep them motivated, answer questions, and remove blockers, ensuring a smooth start.

This role is 100% remote, full-time, with a base of 700 USD gross per month plus a KPI-based bonus. English and Spanish proficiency, strong communication, and CRM experience help you succeed in a fast-growing EdTech environment.

Qualifications

• 1+ years in sales, retention, account management or customer service with a commercial component.
• Ability to handle objections calmly and persuade customers to stay or buy.
• Fluent Spanish and English at B1 level or above.
• Organized and autonomous with multiple students in parallel.

Responsibilities

• Contact new students within agreed timeframes, run welcome calls, ensure payment, access and tools are ready before start.
• Understand each student's goals and connect the program to their objectives to start motivated.
• Handle doubts and objections, offering alternatives to continue.
• Follow up with students who go silent or face blockers in the first days.
• Log interactions and outcomes in HubSpot and share learnings with the team.

Skills

Sales experience

Retention experience

Customer service

Spanish & English

CRM usage

Tools

HubSpot

Slack

Discord

Job description

TripleTen in Buenos Aires is seeking an Onboarding Specialist for our Latin America team. You will guide new students from payment to first sprint, keep them motivated, answer questions, and remove blockers, ensuring a smooth start.

This role is 100% remote, full-time, with a base of 700 USD gross per month plus a KPI-based bonus. English and Spanish proficiency, strong communication, and CRM experience help you succeed in a fast-growing EdTech environment.