Remote ServiceNow Discovery Engineer - CMDB & Probes

AgileEngine, LLC.; Ciudad de Mendoza; Presencial; ARS 136.174.000 - 257.217.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Growth without limits

Competitive compensation

Flexibility: 100% remote with flexible

Meaningful, modern projects

Collaborative culture

Well-being & support

Descripción de la vacante

AgileEngine, LLC. is seeking a ServiceNow Discovery Engineer to join an enterprise-scale Discovery Engineering squad.

You will design AI agents to analyze Discovery logs, classify failures, identify root causes, and generate corrections to Discovery probes and patterns while developing observability agents for MID Server health and coverage. The role requires hands-on ServiceNow Discovery experience including MID Servers, Patterns/Probes, and CMDB/CSDM data quality.

Formación

• Hands-on experience with ServiceNow Discovery, including MID Servers, Discovery Patterns/Probes, credentials, schedules, Discovery Status, ECC Queue, and troubleshooting Discovery failures.
• Experience developing or modifying ServiceNow Discovery Patterns and Probes and understanding how infrastructure attributes and relationships are discovered.
• Experience with ServiceNow CMDB/CSDM, Configuration Items (CIs), identification/reconciliation, relationships, and CMDB data quality.
• Practical knowledge of Infrastructure Engineering with Linux, Windows Server, compute, virtualization/cloud infrastructure, authentication, processes/services, and infrastructure troubleshooting.
• Working knowledge of TCP/IP, DNS, routing, firewalls, ports, SSH, WMI/WinRM, SNMP, HTTP/S, and common network and infrastructure troubleshooting techniques.
• Experience with observability technologies such as Prometheus, OpenTelemetry, alongside Grafana.

Responsabilidades

• Continuously assess the health of the ServiceNow Discovery ecosystem, including MID Servers, discovery schedules/playbooks, target execution, throughput, latency, failures, retries, and discovery coverage.
• Convert operational knowledge, runbooks, and recurring troubleshooting procedures into structured, documented workflows, progressively enabling the engineering team to reduce manual investigation.
• Regularly collect, aggregate, and interpret metrics and telemetry from ServiceNow Discovery, logs, and monitoring platforms to turn them into actionable engineering improvements.
• Investigate complex infrastructure attributes and relationships to ensure data quality and successful discovery execution.

Conocimientos

ServiceNow Discovery

MID Servers

Discovery Patterns/Probes

CMDB/CSDM data quality

Linux Administration

Windows Server

Networking fundamentals

Prometheus/OpenTelemetry

Grafana

Troubleshooting

Herramientas

Prometheus

OpenTelemetry

Grafana

Descripción del empleo

AgileEngine, LLC. is seeking a ServiceNow Discovery Engineer to join an enterprise-scale Discovery Engineering squad.

You will design AI agents to analyze Discovery logs, classify failures, identify root causes, and generate corrections to Discovery probes and patterns while developing observability agents for MID Server health and coverage. The role requires hands-on ServiceNow Discovery experience including MID Servers, Patterns/Probes, and CMDB/CSDM data quality.