Senior ServiceNow Developer: GenAI & Integrations Leader

Resilientco; Argentina; Presencial; ARS 1.800.000 - 3.000.000; A tiempo parcial

Ventajas ofrecidas por este puesto de trabajo

BYOD

Descripción de la vacante

Resilientco in Argentina seeks a hands-on ServiceNow Senior Developer to design, build, and extend CSM, ITSM, HRSD and SLO solutions. You will lead integrations, govern SDLC, and mentor mid‑level engineers.

The role covers IntegrationHub, MID Server, REST/SOAP, and Now Assist, with Azure DevOps governance and documented runbooks. Engagement length 6–11 months in ET time, BYOD, and a strong emphasis on scalable, secure delivery.

Formación

• 5+ years of hands-on ServiceNow development in a production enterprise environment.
• Delivery across at least three of: CSM, ITSM/HRSD, SLO Management, IntegrationHub, or Service Portal.
• Deep scripting proficiency with server-side JavaScript, Glide API, GlideRecord, GlideSystem, REST message scripting, and transform maps.
• Production integration experience connecting ServiceNow to external systems via REST, SOAP, JDBC, or MID Server, including error handling and retry logic.
• Experience with Workflow Data Fabric or equivalent event-driven integration patterns on ServiceNow.
• Working knowledge of ServiceNow security model including ACLs, roles, user criteria, and data isolation patterns.
• Fluency in Azure DevOps or equivalent SDLC tooling: branching strategy, code review gates, and deployment pipelines for ServiceNow update sets.
• Ability to self-manage delivery across multiple concurrent workstreams in an Agile/Scrum environment without an assigned PM.
• Track record of writing clear, auditable technical documentation and runbooks.
• Bachelor’s degree in Computer Science, Information Systems, or equivalent demonstrated experience.

Responsabilidades

• Design and develop advanced ServiceNow configurations and customizations across CSM, ITSM, HRSD, and SLO modules.
• Architect and implement integrations using IntegrationHub, MID Server, REST/SOAP APIs, and Workflow Data Fabric.
• Build and maintain business rules, client scripts, script includes, UI actions, and scheduled jobs using server-side JavaScript and Glide APIs.
• Lead technical design reviews and code reviews, enforcing Azure DevOps stage gates and SDLC standards.
• Deliver Now Assist (GenAI) feature rollouts including AI-assisted case deflection and knowledge article generation.
• Partner with platform administrators on upgrade readiness, patching cycles, and regression test planning.
• Translate complex HRSD, IT Service Desk, and CSM requirements into scalable technical solutions with complete documentation.
• Produce and maintain technical design documents, integration specifications, and operational runbooks.
• Mentor mid-level developers and system administrators on platform best practices, performance tuning, and security hardening.
• Ensure deployments follow Dev > Test > Prod update set pipelines and Azure DevOps release controls.

Conocimientos

ServiceNow development

server-side JavaScript

Glide API

GlideRecord

GlideSystem

REST/SOAP scripting

IntegrationHub

MID Server

Azure DevOps

SDLC governance

Educación

Bachelor's degree in Computer Science, Information Systems, or equivalent

Herramientas

IntegrationHub

MID Server

REST/SOAP APIs

Workflow Data Fabric

Azure DevOps

Descripción del empleo

Resilientco in Argentina seeks a hands-on ServiceNow Senior Developer to design, build, and extend CSM, ITSM, HRSD and SLO solutions. You will lead integrations, govern SDLC, and mentor mid‑level engineers.

The role covers IntegrationHub, MID Server, REST/SOAP, and Now Assist, with Azure DevOps governance and documented runbooks. Engagement length 6–11 months in ET time, BYOD, and a strong emphasis on scalable, secure delivery.