ServiceNow Discovery Engineer — Remote, Flexible Hours

AgileEngine, LLC.; Rosario; Presencial; ARS 136.174.000 - 211.826.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Growth opportunities

Competitive pay

Remote work

Modern projects

Collaborative culture

Well-being support

Descripción de la vacante

AgileEngine, LLC. is seeking a ServiceNow Discovery Engineer to join an enterprise-scale Discovery Engineering squad.

You will design and build AI agents that analyze Discovery logs, classify failures, identify root causes, and generate corrections to Discovery probes and patterns with testing guardrails, while developing observability agents for MID Server health. The role requires hands-on ServiceNow Discovery experience including MID Servers, Patterns/Probes, and CMDB/CSDM data quality, with

Formación

• Hands-on experience with ServiceNow Discovery including MID Servers, patterns/probes, credentials, schedules, ECC Queue, and troubleshooting Discovery failures.
• Experience developing or modifying ServiceNow Discovery patterns and probes and understanding data discovery.
• Experience with ServiceNow CMDB/CSDM, CIs, identification/reconciliation, relationships, and CMDB data quality.
• Practical knowledge of Infrastructure Engineering with Linux, Windows Server, compute, virtualization/cloud infra, authentication, processes/services, and infra troubleshooting.
• Working knowledge of TCP/IP, DNS, routing, firewalls, ports, SSH, WMI/WinRM, SNMP, HTTP/S and common network troubleshooting techniques.
• Experience with observability tech such as Prometheus, OpenTelemetry, alongside Grafana.

Responsabilidades

• Continuously assess the health of the ServiceNow Discovery ecosystem including MID Servers, schedules, target execution, throughput, latency, failures, retries, and coverage.
• Convert runbooks and troubleshooting procedures into structured workflows to reduce manual investigation.
• Collect, aggregate, and interpret metrics and telemetry from Discovery, logs, and monitoring platforms for actionable improvements.
• Investigate complex infrastructure attributes and relationships to ensure data quality and successful discovery execution.

Conocimientos

ServiceNow Discovery

MID Servers

Discovery Patterns/Probes

CMDB/CSDM

Linux/Windows

Networking basics

Observability tools

Grafana

Prometheus

OpenTelemetry

Herramientas

Grafana

Prometheus

OpenTelemetry

Descripción del empleo

AgileEngine, LLC. is seeking a ServiceNow Discovery Engineer to join an enterprise-scale Discovery Engineering squad.

You will design and build AI agents that analyze Discovery logs, classify failures, identify root causes, and generate corrections to Discovery probes and patterns with testing guardrails, while developing observability agents for MID Server health. The role requires hands-on ServiceNow Discovery experience including MID Servers, Patterns/Probes, and CMDB/CSDM data quality, with