Remote SaaS Support Specialist — Permitting & Accounts

Adlatina Group; La Pampa; Remote; ARS 60,635,000 - 106,112,000; Full time

Benefits offered by this job

Fully remote

Flexible schedule

Onboarding

Growth opportunities

Team support

Job summary

Santa Fe Nestle is seeking a Customer Support Representative for a 100% remote, phone-based role serving US contractors. The ideal candidate has 2+ years in customer service, fluent English, and strong Excel skills to manage data and billing inquiries.

You'll log interactions in CRM, troubleshoot permit filings, and collaborate with product and ops to drive improvements. Fully remote with flexible scheduling and onboarding/training provided to grow within the company.

Qualifications

• Minimum 2 years of customer service experience in a phone-based or call center environment, in English.
• Full fluency in English, both spoken and written.
• Proficiency in Microsoft Excel and confidence working with spreadsheets.

Responsibilities

• Answer inbound customer calls in a professional, courteous, and timely manner.
• Resolve questions related to permit status, document uploads, account setup, and billing.
• Use critical thinking to determine the best resolution when situations fall outside existing processes.
• Take ownership of customer issues through resolution, escalating when necessary.
• Follow up with customers via phone or email to confirm issues are resolved.

Skills

Customer service

English fluency

Phone support

CRM software

Tools

Excel

GoHighLevel

HubSpot

Job description

Santa Fe Nestle is seeking a Customer Support Representative for a 100% remote, phone-based role serving US contractors. The ideal candidate has 2+ years in customer service, fluent English, and strong Excel skills to manage data and billing inquiries.

You'll log interactions in CRM, troubleshoot permit filings, and collaborate with product and ops to drive improvements. Fully remote with flexible scheduling and onboarding/training provided to grow within the company.