Remote Guest Experience & Client Support Expert

Celebrity Cruises; La Pampa; Remote; ARS 53,174,000 - 75,962,000; Full time

Benefits offered by this job

Work from home

Training and development opportunities

Career growth

Job summary

Santa Fe Nestle is seeking a Remote Customer Service Representative to engage with clients across phone, email, and chat, delivering accurate information and handling reservations and inquiries with a professional, proactive approach.

The role emphasizes excellent communication, independence in a remote setting, and a commitment to customer satisfaction. Training and career development are provided in a collaborative, home-based environment.

Qualifications

• High school diploma or equivalent required.
• Experience in customer service, hospitality, sales, travel, or administrative roles preferred.
• Excellent verbal and written communication skills; strong interpersonal abilities.

Responsibilities

• Respond to customer inquiries by phone, email, chat, and other channels.
• Provide accurate information about products, services, policies, and procedures.
• Assist customers with requests, reservations, changes, cancellations, and general questions.
• Resolve customer concerns professionally and efficiently.
• Follow up with customers to ensure needs are addressed.
• Maintain accurate customer information in systems.
• Escalate complex issues to appropriate department or supervisor.

Skills

Bilingual English/Spanish

Excellent verbal & written comms

Problem solving

Customer service mindset

HIPAA awareness

Education

High school diploma

Tools

CRM systems

Computers & Gmail/Email

Job description

Santa Fe Nestle is seeking a Remote Customer Service Representative to engage with clients across phone, email, and chat, delivering accurate information and handling reservations and inquiries with a professional, proactive approach.

The role emphasizes excellent communication, independence in a remote setting, and a commitment to customer satisfaction. Training and career development are provided in a collaborative, home-based environment.