Remote Product Support Engineer - Root-Cause Debugging LatAm

Ryzlabs; Buenos Aires; A distancia; ARS 91.725.000 - 137.587.000; Jornada completa

Descripción de la vacante

Ryz Labs in LATAM is seeking a Product Support Engineer to own customer issues end-to-end—from reproduction to fixes and validation with the customer. This is a remote, full-time role for candidates based in Latam and focused on time-sensitive bid deadlines.

You'll diagnose bugs, turn vague reports into clear technical problems, debug across the app, database, logs, and analytics, and drive upstream fixes rather than symptoms.

Formación

• 2–4 years building production web applications.
• Strong TypeScript and React skills.
• Comfortable with SQL and using data to investigate problems.
• Strong debugging and problem-solving skills.
• Ability to investigate issues from incomplete information, screenshots, logs, and user reports.
• Strong written and verbal English.
• Clear async communication and willingness to work directly with customers.
• A mindset focused on fixing root causes, not symptoms.

Responsabilidades

• Own customer issues end-to-end: reproduce, diagnose, fix, and follow up.
• Turn vague reports into clear, reproducible technical problems.
• Debug issues across the application, database, logs, monitoring, and analytics.
• Improve product details such as sorting, filters, tooltips, empty states, and error messages.
• Identify recurring problems and implement upstream fixes.
• Handle operational work including dependency upgrades and security remediation.
• Communicate directly with customers and collaborate closely with the engineering team.
• Use data, SQL, Sentry, PostHog, and the product itself to investigate issues.

Conocimientos

TypeScript

React

SQL

Debugging

Problem-solving

English

Async communication

Root-cause analysis

Herramientas

Next.js

Hono

Drizzle

PostgreSQL

Neon

Vercel

AWS

Terraform

Descripción del empleo

Ryz Labs in LATAM is seeking a Product Support Engineer to own customer issues end-to-end—from reproduction to fixes and validation with the customer. This is a remote, full-time role for candidates based in Latam and focused on time-sensitive bid deadlines.

You'll diagnose bugs, turn vague reports into clear technical problems, debug across the app, database, logs, and analytics, and drive upstream fixes rather than symptoms.