Latam Customer Support Specialist – Science Platform

Jove; Córdoba; A distancia; ARS 52.819.000 - 78.474.000; Jornada completa

Descripción de la vacante

Proofpoint is a global cybersecurity leader offering a Remote Customer Support Specialist role to help customers with questions, online processes, and routine service needs. You’ll be part of a proactive team focused on clear, timely assistance and quality interactions.

The role emphasizes a solutions-first approach, dependable communication, and adherence to best-in-class customer service as part of a broader, collaborative culture. This is a remote position supporting customers worldwide.

Formación

• Must be customer-focused and solutions-oriented.
• Strong research abilities to identify answers.
• Good problem-solving skills for complex inquiries.
• Effective time management to handle multiple requests.
• Accurate recordkeeping of interactions and status.
• Basic computer proficiency and familiarity with online tools.
• Ability to learn new procedures quickly.
• Reliable, professional, and team-oriented.
• Prior support experience is helpful but not required.

Responsabilidades

• Respond to incoming customer inquiries
• Identify the purpose of each request
• Research information and possible solutions
• Guide customers through online processes
• Assist with routine service concerns
• Coordinate additional assistance
• Record accurate interaction notes
• Track open requests
• Provide timely updates
• Contribute to a helpful customer experience

Conocimientos

Customer-focused approach

Research abilities

Problem solving

Time management

Recordkeeping

Basic computer skills

Procedures learning

Reliable and professional

Prior support experience

Descripción del empleo

Remote Customer Support Specialist

Hoy

We are looking for a detail-oriented Customer Support Specialist to assist customers with questions, online processes, and routine service needs.

The ideal candidate is solutions-focused, dependable, and committed to providing clear and timely support.

Key Responsibilities

• Respond to incoming customer inquiries
• Identify the purpose of each request
• Research information and possible solutions
• Guide customers through online processes
• Assist with routine service concerns
• Coordinate additional assistance
• Record accurate interaction notes
• Track open requests
• Provide timely updates
• Contribute to a helpful customer experience

Qualifications

• Customer-focused approach
• Strong research abilities
• Good problem-solving skills
• Effective time management
• Accurate recordkeeping
• Basic computer proficiency
• Ability to learn procedures
• Reliable and professional
• Previous support experience is helpful but not required

Why Choose Us

• Flexible Scheduling: Manage your availability around responsibilities
• Training Available: Learn relevant systems and processes
• Ongoing Support: Access continued resources and education
• Professional Development: Develop organization, communication, and customer-service skills
• Customer-Focused Role: Help customers navigate questions and requests

Cordoba, Argentina
Full time
R14535

About Us

Proofpoint is a global leader in human- and agent-centric cybersecurity. We protect how people, data, and AI agents connect across email, cloud, and collaboration tools. Over 80 of the Fortune 100, 10,000 large enterprises, and millions of smaller organizations trust Proofpoint to stop threats, prevent data loss, and build resilience across their people and AI workflows. Our mission is simple: safeguard the digital world and empower people to work securely and confidently. Join us in our pursuit to defend data and protect people.

How We Work

At Proofpoint you'll be part of a global team that breaks barriers to redefine cybersecurity guided by our BRAVE core values:

• Bold in how we dream and innovate
• Responsive to feedback, challenges and opportunities
• Accountable for results and best in class outcomes
• Visionary in future focused problem-solving
• Exceptional in execution and impact

The Role and the Team

Proofpoint is seeking an experienced Manager, Product Support with strong interpersonal skills who can instill and grow Proofpoint's positive culture in the team, will be responsible for delivering a high level of customer service to large enterprise customers, and facilitate an efficient, collaborative, and enjoyable working environment.