Remote Product Support Engineer - End-to-End & Root-Cause

Ryz Labs; Buenos Aires; A distancia; ARS 36.575.000 - 64.007.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Remote work

Descripción de la vacante

Ryz Labs is seeking a Product Support Engineer to own customer issues end-to-end, from reproduction to resolution, with a focus on fixing root causes and turning recurring problems into product improvements. This remote, full-time role targets Latam-based candidates, offering exposure to across-the-stack debugging and direct customer communication.

The ideal candidate has 2–4 years building production web applications, strong TS/React skills, SQL proficiency, and excellent English.

Formación

• 2–4 years building production web applications.
• Strong TypeScript and React skills.
• Comfortable with SQL and using data to investigate problems.
• Strong debugging and problem-solving skills.
• Ability to investigate issues from incomplete information, screenshots, logs, and user reports.
• Strong written and verbal English.

Responsabilidades

• Own customer issues end-to-end: reproduce, diagnose, fix, and follow up.
• Turn vague reports into clear, reproducible technical problems.
• Debug issues across the application, database, logs, monitoring, and analytics.
• Improve product details such as sorting, filters, tooltips, empty states, and error messages.
• Identify recurring problems and implement upstream fixes rather than symptoms.
• Handle operational work including dependency upgrades and security remediation.
• Communicate directly with customers and collaborate with the engineering team.
• Use data, SQL, Sentry, PostHog, and the product itself to investigate issues.

Conocimientos

TypeScript

React

SQL

Debugging

Problem-solving

English communication

Customer communication

Herramientas

Next.js

PostgreSQL

Vercel

Terraform

Drizzle

Neon

AWS

Descripción del empleo

Ryz Labs is seeking a Product Support Engineer to own customer issues end-to-end, from reproduction to resolution, with a focus on fixing root causes and turning recurring problems into product improvements. This remote, full-time role targets Latam-based candidates, offering exposure to across-the-stack debugging and direct customer communication.

The ideal candidate has 2–4 years building production web applications, strong TS/React skills, SQL proficiency, and excellent English.