Remote Level 2 US Tax & Accounting Expert

Remotejobsone; La Pampa; Remote; ARS 42,648,000 - 74,634,000; Full time

Job summary

Remotejobsone is seeking an experienced accounting professional to provide specialized Level 2 support for intricate US accounting, tax, bookkeeping, and payroll inquiries. The role requires genuine technical accounting judgment beyond scripted responses, with strong tax knowledge and the ability to independently investigate and resolve complex issues.

Typical coverage spans 8:00 AM–8:00 PM ET with shifts overlapping US business hours.

Qualifications

• Demonstrated professional accounting experience with US accounting and taxation.
• Ability to review complex tax and accounting inquiries and provide client-facing support.
• Strong written and verbal English communication.

Responsibilities

• Provide specialized Level 2 support for complex US accounting, tax, bookkeeping, and payroll inquiries.
• Investigate and resolve escalated accounting and tax support tickets.
• Review and troubleshoot bookkeeping discrepancies, reconciliations, and accounting transactions.
• Assist customers with tax-related inquiries, notices, and filing status questions.
• Support payroll questions, setup, processing issues, and troubleshooting.
• Explain technical findings clearly through Zendesk, email-style ticket responses, and scheduled phone support.
• Independently investigate issues, identify root causes, and coordinate with internal specialists.
• Document resolutions and maintain accurate customer records.
• Identify recurring issues and opportunities to improve workflows and knowledge resources.
• Adapt to new internal systems as the client transitions away from Zendesk.
• Learn and work with proprietary platforms and AI-assisted workflows.

Skills

Accounting experience

US accounting

Tax expertise

English communication

Analytical thinking

Troubleshooting

Documentation

Independent problem solving

Education

CPA certification

EA certification

Tools

QuickBooks

Excel

Zendesk

Slack

Job description

Remotejobsone is seeking an experienced accounting professional to provide specialized Level 2 support for intricate US accounting, tax, bookkeeping, and payroll inquiries. The role requires genuine technical accounting judgment beyond scripted responses, with strong tax knowledge and the ability to independently investigate and resolve complex issues.

Typical coverage spans 8:00 AM–8:00 PM ET with shifts overlapping US business hours.