Remote LATAM Technical Account Manager — Solar Design
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Descripción de la vacante
PVcase is seeking a Technical Account Manager to own the technical relationship with LATAM customers from onboarding through implementation. You will act as a trusted technical advisor and primary contact for technical questions, coordinating issue resolution and ensuring value realization across PVcase products.
You will collaborate with Sales, Product, and Marketing to ensure a seamless customer journey, drive adoption with strong analytics, and present Executive Business Reviews with insights
Formación
- Fluency in English and Spanish.
- 3+ years design experience in the utility-scale solar sector (preferred).
- Ability to guide customers through software implementation and adoption.
Responsabilidades
- Own the technical relationship with LATAM customers from onboarding to implementation.
- Serve as a trusted technical advisor and primary contact for technical questions.
- Collaborate with Sales, Product, and Marketing to ensure a seamless journey.
- Drive adoption, net retention, and manage churn targets.
- Present Executive Business Reviews with value realization insights.
- Collect and analyze customer data to identify trends and opportunities.
- Provide feedback to Product and Engineering on pain points and feature requests.
Conocimientos
Herramientas
Descripción del empleo
PVcase is seeking a Technical Account Manager to own the technical relationship with LATAM customers from onboarding through implementation. You will act as a trusted technical advisor and primary contact for technical questions, coordinating issue resolution and ensuring value realization across PVcase products.
You will collaborate with Sales, Product, and Marketing to ensure a seamless customer journey, drive adoption with strong analytics, and present Executive Business Reviews with insights
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