Remote LatAm Customer Support Specialist

Jove; Córdoba; A distancia; ARS 52.819.000 - 78.474.000; Jornada completa

Descripción de la vacante

Proofpoint is a global cybersecurity leader offering a Remote Customer Support Specialist role to help customers with questions, online processes, and routine service needs. You’ll be part of a proactive team focused on clear, timely assistance and quality interactions.

The role emphasizes a solutions-first approach, dependable communication, and adherence to best-in-class customer service as part of a broader, collaborative culture. This is a remote position supporting customers worldwide.

Formación

• Must be customer-focused and solutions-oriented.
• Strong research abilities to identify answers.
• Good problem-solving skills for complex inquiries.
• Effective time management to handle multiple requests.
• Accurate recordkeeping of interactions and status.
• Basic computer proficiency and familiarity with online tools.
• Ability to learn new procedures quickly.
• Reliable, professional, and team-oriented.
• Prior support experience is helpful but not required.

Responsabilidades

• Respond to incoming customer inquiries
• Identify the purpose of each request
• Research information and possible solutions
• Guide customers through online processes
• Assist with routine service concerns
• Coordinate additional assistance
• Record accurate interaction notes
• Track open requests
• Provide timely updates
• Contribute to a helpful customer experience

Conocimientos

Customer-focused approach

Research abilities

Problem solving

Time management

Recordkeeping

Basic computer skills

Procedures learning

Reliable and professional

Prior support experience

Descripción del empleo

Proofpoint is a global cybersecurity leader offering a Remote Customer Support Specialist role to help customers with questions, online processes, and routine service needs. You’ll be part of a proactive team focused on clear, timely assistance and quality interactions.

The role emphasizes a solutions-first approach, dependable communication, and adherence to best-in-class customer service as part of a broader, collaborative culture. This is a remote position supporting customers worldwide.