Remote Data Center Project Manager — Technical Ops Lead

Reboot Monkey; La Pampa; A distancia; ARS 1.200.000 - 1.800.000; Jornada completa

Descripción de la vacante

Reboot Monkey is seeking a Technical Project Manager for Data Center operations with a remote work model. You will own end-to-end client engagements, translate requirements into tickets, and manage multi-workstream projects across planning, procurement, deployment, and sign-off.

The role requires hands-on data center experience, strong ITSM tooling skills, and the ability to lead a small team while maintaining clear client communications and dashboards for stakeholders.

Formación

• 3+ years in datacenter operations or closely related field
• Direct client-facing experience in a technical role
• Hands-on familiarity with server hardware, cabling, power distribution
• Proficiency with ITSM/project tooling: Jira, ServiceNow, Zendesk or equivalent
• Experience owning project budgets, SOWs, or vendor purchase orders
• Proven ability to manage and develop a small technical team
• Strong written and verbal communication — you write tickets, emails, and client reports clearly

Responsabilidades

• Own the full ticket lifecycle in Jira, ServiceNow, or equivalent ITSM platform
• Lead client onboarding, scoping calls, and technical review meetings
• Translate client requirements into actionable work orders and internal tickets
• Manage SLA commitments, report on delivery status, and handle escalations
• Build long-term relationships that reduce churn and increase account expansion
• Oversee on-site and remote-hands work: server rack/stack, cabling, power, cooling
• Review and validate work orders for technical accuracy before client-facing delivery
• Coordinate with vendors on procurement, lead times, and RMA logistics
• Ensure adherence to datacenter safety, change management, and access protocols
• Provide technical guidance to junior technicians and contractors on-site
• Track project budgets, flag overruns, and submit change orders

Conocimientos

Datacenter operations

Client-facing

ITSM tools

Vendor management

Team leadership

Technical documentation

Herramientas

Jira

ServiceNow

Zendesk

Descripción del empleo

Reboot Monkey is seeking a Technical Project Manager for Data Center operations with a remote work model. You will own end-to-end client engagements, translate requirements into tickets, and manage multi-workstream projects across planning, procurement, deployment, and sign-off.

The role requires hands-on data center experience, strong ITSM tooling skills, and the ability to lead a small team while maintaining clear client communications and dashboards for stakeholders.