Data Center Project Manager – Remote

Reboot Monkey; Rosario; Remote; ARS 136,310,000 - 212,038,000; Full time

Job summary

Reboot Monkey is seeking a Technical Project Manager for Data Center operations with a remote delivery focus. You will own client relationships, manage multi-workstream projects, and ensure alignment across hardware, networks, and ITSM tooling.

You will lead onboarding, scope, and reviews, track budgets, coordinate vendors, and guide a small technical team on-site and remotely, while maintaining documentation and change control.

Qualifications

• 3+ years of datacenter/technical ops experience.
• Direct client-facing experience in a technical setting.
• Hands-on familiarity with server hardware, cabling, power and cooling.

Responsibilities

• Act as the primary technical point of contact for assigned client accounts throughout the project lifecycle.
• Lead client onboarding, scoping calls, and technical review meetings.
• Translate client requirements into actionable work orders and internal tickets.
• Manage SLA commitments, report on delivery status, and handle escalations directly.
• Build long-term relationships that reduce churn and increase account expansion.
• Own the full ticket lifecycle in Jira, ServiceNow, or equivalent ITSM platform.
• Create, assign, prioritize, and close tickets with clear documentation at every stage.
• Track multi-workstream projects across planning, procurement, deployment, and sign-off.
• Identify blockers early and coordinate cross-functional resolution without escalating everything upward.
• Maintain a live project dashboard that clients and internal stakeholders can rely on.
• Oversee on-site and remote-hands work: server rack/stack, hardware break-fix, cabling, power, and cooling.
• Review and validate work orders for technical accuracy before client-facing delivery.
• Coordinate with vendors and hardware suppliers on procurement, lead times, and RMA logistics.
• Ensure adherence to datacenter safety, change management, and access protocols.
• Provide technical guidance to junior technicians and contractors on-site.
• Track project budgets, flag overruns, and submit change orders when scope shifts.
• Review vendor invoices and validate against approved work orders.
• Assist in preparing quotes and SOWs for new client engagements.
• Maintain procurement records and ensure contract compliance for hardware and services.
• Manage a team of technicians and/or project coordinators remotely that work onsite.
• Set weekly priorities, conduct 1:1s, and run shift/resource planning.
• Build and maintain SOPs, runbooks, and onboarding materials for repeatable processes.
• Identify skill gaps and work with leadership on training and hiring plans.

Skills

Client-facing leadership

Project management

Technical writing

Vendor coordination

Change management

Tools

Jira

ServiceNow

Zendesk

Job description

Reboot Monkey is seeking a Technical Project Manager for Data Center operations with a remote delivery focus. You will own client relationships, manage multi-workstream projects, and ensure alignment across hardware, networks, and ITSM tooling.

You will lead onboarding, scope, and reviews, track budgets, coordinate vendors, and guide a small technical team on-site and remotely, while maintaining documentation and change control.