Datacenter Project Lead: Hardware, Cabling & Remote Hands

Reboot Monkey; Rosario; Remote; ARS 136,310,000 - 196,892,000; Full time

Job summary

Reboot Monkey is seeking a Technical Project Manager for our Data Center operations. This remote role acts as the single technical contact for client accounts, oversees hardware deployments, cabling, power/cooling, and remote hands, and owns the full project lifecycle from onboarding to delivery.

You will lead cross‑functional projects, manage tickets in Jira or ServiceNow, track budgets, review vendor orders, and mentor technicians.

Qualifications

• 3+ years in datacenter operations or closely related field.
• Direct client-facing experience in a technical role.
• Hands-on familiarity with server hardware, cabling, power, and cooling.
• Proficiency with ITSM/project tools: Jira, ServiceNow, Zendesk, or equivalent.
• Experience owning project budgets, SOWs, or vendor PO"s.
• Proven ability to manage and develop a small technical team.

Responsibilities

• Act as the primary technical point of contact for assigned client accounts throughout the project lifecycle.
• Lead client onboarding, scoping calls, and technical review meetings.
• Translate client requirements into actionable work orders and internal tickets.
• Manage SLA commitments, report on delivery status, and handle escalations directly — without handoffs.
• Build long‑term relationships that reduce churn and increase account expansion.
• Own the full ticket lifecycle in Jira, ServiceNow, or equivalent ITSM platform.
• Create, assign, prioritize, and close tickets with clear documentation at every stage.
• Track multi-workstream projects across planning, procurement, deployment, and sign-off.

Skills

Datacenter operations

Project management

Client-facing experience

ITSM tooling familiarity

Technical leadership

Tools

Jira

ServiceNow

Zendesk

Job description

Reboot Monkey is seeking a Technical Project Manager for our Data Center operations. This remote role acts as the single technical contact for client accounts, oversees hardware deployments, cabling, power/cooling, and remote hands, and owns the full project lifecycle from onboarding to delivery.

You will lead cross‑functional projects, manage tickets in Jira or ServiceNow, track budgets, review vendor orders, and mentor technicians.