Remote Data Center Project Lead - Hardware & Cabling

Reboot Monkey; La Pampa; A distancia; ARS 1.200.000 - 1.600.000; Jornada completa

Descripción de la vacante

Reboot Monkey is seeking a Technical Project Manager for Data Center operations with remote capabilities. You will own client engagements from onboarding through delivery, coordinating hardware deployment, cabling, power, and remote hands while maintaining clear documentation and SLA adherence.

The role requires hands-on technical expertise, experience with Jira/ServiceNow/Zendesk, and the ability to manage budgets and small teams.

Formación

• 3+ years in datacenter operations, technical infra, or related field.
• Direct client-facing experience in a technical role with account management exposure.
• Hands-on familiarity with server hardware, cabling, power distribution, and remote hands operations.

Responsabilidades

• Act as the primary technical point of contact for assigned client accounts throughout the project lifecycle.
• Lead client onboarding, scoping calls, and technical review meetings.
• Translate client requirements into actionable work orders and internal tickets.
• Manage SLA commitments, report on delivery status, and handle escalations directly.
• Own the full ticket lifecycle in Jira, ServiceNow, or equivalent ITSM platform.
• Create, assign, prioritize, and close tickets with clear documentation at every stage.
• Track multi-workstream projects across planning, procurement, deployment, and sign-off.
• Coordinate with vendors and hardware suppliers on procurement, lead times, and RMA logistics.

Conocimientos

Datacenter operations

Client facing

ITSM tooling

Vendor management

Team leadership

Technical writing

Herramientas

Jira

ServiceNow

Zendesk

Descripción del empleo

Reboot Monkey is seeking a Technical Project Manager for Data Center operations with remote capabilities. You will own client engagements from onboarding through delivery, coordinating hardware deployment, cabling, power, and remote hands while maintaining clear documentation and SLA adherence.

The role requires hands-on technical expertise, experience with Jira/ServiceNow/Zendesk, and the ability to manage budgets and small teams.