Remote Data Center Project Lead

Pwc Argentina; Ciudad de Mendoza; Remote; ARS 136,310,000 - 181,747,000; Full time

Job summary

Pwc Argentina is seeking a Technical Project Manager - Data Center (Remote) to lead multi-workstream data center projects and act as the main technical contact for clients. The role involves coordinating onboarding, scoping, and technical reviews, translating requirements into actionable tickets, and ensuring SLA adherence.

You will manage on-site and remote-hands activities, coordinate with vendors, and guide junior technicians.

Qualifications

• 3+ years in datacenter ops or related field
• Direct client-facing experience in a technical role
• Hands-on with server hardware, cabling, power and remote hands operations
• Proficiency with ITSM/tools: Jira, ServiceNow, Zendesk, or equivalent
• Experience owning project budgets, SOWs, or vendor purchase orders
• Proven ability to manage and develop a small technical team
• Strong written and verbal communication; you write clear tickets and client reports

Responsibilities

• Act as the primary technical contact for assigned client accounts throughout the project lifecycle
• Lead client onboarding, scoping calls, and technical review meetings
• Translate client requirements into actionable work orders and internal tickets
• Manage SLA commitments, report on delivery status, and handle escalations directly
• Build long-term relationships that reduce churn and increase account expansion
• Own the full ticket lifecycle in Jira, ServiceNow, or equivalent ITSM platform
• Create, assign, prioritize, and close tickets with clear documentation at every stage
• Track multi-workstream projects across planning, procurement, deployment, and sign-off
• Identify blockers early and coordinate cross-functional resolution without escalating everything upward
• Maintain a live project dashboard that clients and internal stakeholders can rely on
• Oversee on-site and remote-hands work: server rack/stack, hardware break-fix, cabling, power, cooling
• Review and validate work orders for technical accuracy before client-facing delivery
• Coordinate with vendors and hardware suppliers on procurement, lead times, and RMA logistics
• Ensure adherence to datacenter safety, change management, and access protocols
• Provide technical guidance to junior technicians and contractors on-site
• Track project budgets, flag overruns, and submit change orders when scope shifts
• Review vendor invoices and validate against approved work orders
• Assist in preparing quotes and SOWs for new client engagements
• Maintain procurement records and ensure contract compliance for hardware and services
• Manage a team of technicians and/or project coordinators remotely that work onsite
• Set weekly priorities, conduct 1:1s, and run shift/resource planning
• Build and maintain SOPs, runbooks, and onboarding materials for repeatable processes
• Identify skill gaps and work with leadership on training and hiring plans

Skills

Project management

Client-facing

ITSM tools

Team leadership

Technical ops

Tools

Jira

ServiceNow

Zendesk

Job description

Pwc Argentina is seeking a Technical Project Manager - Data Center (Remote) to lead multi-workstream data center projects and act as the main technical contact for clients. The role involves coordinating onboarding, scoping, and technical reviews, translating requirements into actionable tickets, and ensuring SLA adherence.

You will manage on-site and remote-hands activities, coordinate with vendors, and guide junior technicians.