Remote Data Center Project Lead

Pwc Argentina; Ciudad de Mendoza; Teletrabalho; ARS 136 310 000 - 181 747 000; Tempo integral

Resumo da oferta

PwC Argentina is seeking an experienced Technical Project Manager - Data Center (Remote) to own client relationships across the project lifecycle. You will manage onsite and remote-hands activities, coordinate with vendors, and ensure technical accuracy in work orders while maintaining dashboards for clients and internal teams.

Ideal candidates bring 3+ years in datacenter operations, strong ITSM tooling experience, and proven leadership abilities to drive multi-workstream projects with a

Qualificações

• 3+ years of experience in datacenter operations or closely related field.
• Direct client-facing experience in a technical role.
• Hands-on familiarity with server hardware, cabling, power distribution, and remote hands operations.
• Proficiency with ITSM/project tooling: Jira, ServiceNow, Zendesk, or equivalent.
• Experience owning project budgets, SOWs, or vendor purchase orders.
• Proven ability to manage and develop a small technical team.

Responsabilidades

• Act as the primary technical point of contact for assigned client accounts throughout the project lifecycle.
• Lead client onboarding, scoping calls, and technical review meetings.
• Translate client requirements into actionable work orders and internal tickets.
• Manage SLA commitments, report on delivery status, and handle escalations directly.
• Build long-term relationships that reduce churn and increase account expansion.
• Own the full ticket lifecycle in Jira, ServiceNow, or equivalent ITSM platform.
• Create, assign, prioritize, and close tickets with clear documentation at every stage.
• Track multi-workstream projects across planning, procurement, deployment, and sign-off.
• Identify blockers early and coordinate cross-functional resolution without escalating everything upward.
• Maintain a live project dashboard that clients and internal stakeholders can rely on.
• Oversee on-site and remote-hands work: server rack/stack, cabling, power, and cooling.
• Review and validate work orders for technical accuracy before client-facing delivery.
• Coordinate with vendors and hardware suppliers on procurement, lead times, and RMA logistics.
• Ensure adherence to datacenter safety, change management, and access protocols.
• Provide technical guidance to junior technicians and contractors on-site.

Conhecimentos

Client-facing

Server hardware

ITSM tooling

Vendor management

Team leadership

Ferramentas

Jira

ServiceNow

Zendesk

Descrição da oferta de emprego

PwC Argentina is seeking an experienced Technical Project Manager - Data Center (Remote) to own client relationships across the project lifecycle. You will manage onsite and remote-hands activities, coordinate with vendors, and ensure technical accuracy in work orders while maintaining dashboards for clients and internal teams.

Ideal candidates bring 3+ years in datacenter operations, strong ITSM tooling experience, and proven leadership abilities to drive multi-workstream projects with a