Remote Data & Analytics Leader for Enterprise Security

Cruciallogics Inc.; Buenos Aires; A distancia; ARS 138.361.000 - 199.855.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive compensation

Comprehensive benefits

Flexible work environment

Wellness days

Global collaboration

Descripción de la vacante

Proofpoint in Cordoba, Argentina, is seeking an experienced Manager, Product Support to lead a team delivering top-tier service to large enterprise customers. You will manage escalation processes, align cross-functional teams, and shape a positive culture that drives outcomes.

You'll hire, onboard, coach and develop product support engineers, monitor ticket health and metrics, and ensure a collaborative and efficient work environment with strong communication to customers, engineering, and

Formación

• BS degree in a technical field or equivalent.
• 4+ years leading a product support team.
• Proven track record of developing talent.
• Strong communication with customers, engineering, and executives.
• Experience with security or cybersecurity products is a plus.

Responsabilidades

• Lead a team of Product Support Engineers.
• Identify, prioritize, and resolve customer requests.
• Coordinate support resources and manage the case queue.
• Communicate across customer, engineering, and executive levels.
• Drive escalations to resolution and ensure high customer satisfaction.

Conocimientos

Team leadership

Customer service

Escalation management

Cross-functional collaboration

Communication skills

SaaS platforms

Educación

BS Degree in a technical curriculum or equivalent

Descripción del empleo

Proofpoint in Cordoba, Argentina, is seeking an experienced Manager, Product Support to lead a team delivering top-tier service to large enterprise customers. You will manage escalation processes, align cross-functional teams, and shape a positive culture that drives outcomes.

You'll hire, onboard, coach and develop product support engineers, monitor ticket health and metrics, and ensure a collaborative and efficient work environment with strong communication to customers, engineering, and