Remote Data & Analytics Manager — Higher Ed Growth

Cruciallogics Inc.; Buenos Aires; Remote; ARS 138,361,000 - 199,855,000; Full time

Benefits offered by this job

Competitive compensation

Comprehensive benefits

Flexible work environment

Wellness days

Global collaboration

Job summary

Proofpoint in Cordoba, Argentina, is seeking an experienced Manager, Product Support to lead a team delivering top-tier service to large enterprise customers. You will manage escalation processes, align cross-functional teams, and shape a positive culture that drives outcomes.

You'll hire, onboard, coach and develop product support engineers, monitor ticket health and metrics, and ensure a collaborative and efficient work environment with strong communication to customers, engineering, and

Qualifications

• BS degree in a technical field or equivalent.
• 4+ years leading a product support team.
• Proven track record of developing talent.
• Strong communication with customers, engineering, and executives.
• Experience with security or cybersecurity products is a plus.

Responsibilities

• Lead a team of Product Support Engineers.
• Identify, prioritize, and resolve customer requests.
• Coordinate support resources and manage the case queue.
• Communicate across customer, engineering, and executive levels.
• Drive escalations to resolution and ensure high customer satisfaction.

Skills

Team leadership

Customer service

Escalation management

Cross-functional collaboration

Communication skills

SaaS platforms

Education

BS Degree in a technical curriculum or equivalent

Job description

Cordoba, Argentina
Full time
R14535
About Us:
Proofpoint is a global leader in human- and agent-centric cybersecurity. We protect how people, data, and AI agents connect across email, cloud, and collaboration tools. Over 80 of the Fortune 100, 10,000 large enterprises, and millions of smaller organizations trust Proofpoint to stop threats, prevent data loss, and build resilience across their people and AI workflows. Our mission is simple: safeguard the digital world and empower people to work securely and confidently. Join us in our pursuit to defend data and protect people.
How We Work:
At Proofpoint you'll be part of a global team that breaks barriers to redefine cybersecurity guided by our BRAVE core values:
Bold in how we dream and innovate
Responsive to feedback, challenges and opportunities
Accountable for results and best in class outcomes
Visionary in future focused problem-solving
Exceptional in execution and impact
The Role and the Team
Proofpoint is seeking an experienced Manager, Product Support with strong interpersonal skills who can instill and grow Proofpoint's positive culture in the team, will be responsible for delivering a high level of customer service to large enterprise customers, and facilitate an efficient, collaborative, and enjoyable working environment. This position will manage a team of Information Security Product Support Engineers which includes but is not limited to; managing procedures related to the identification, prioritization and resolution of customer requests, ticket monitoring, tracking, coordination of Support resources and the ability to communicate information at all levels (customer, engineering, and executive). Strong communication skills are essential.
Your day-to-day
+ Work collaboratively with cross-functional teams to ensure an exceptional customer experience
+ Hire, on-board, coach and develop the best product support engineers in the industry
+ Drive customer escalations to resolution by leading and engaging with customers directly.
+ Manage the overall health of the case queue and phone coverage
+ Ability to identify and manage support metrics, reporting tools, tracking tools and infrastructure, to ensure all department activities are process driven.
What you bring to the team
+ BS Degree in a technical curriculum or equivalent.
+ 4 + years' experience successfully leading a product support team
+ Proven track record of managing top talent and fostering their growth
+ A record of creating a team environment with high employee retention, strong job satisfaction, and successful career growth
+ Ability to self-direct, multi-task and prioritize job requirements
+ Strong knowledge of customer relationship management
+ Excellent verbal, written and interpersonal communication skills.
+ Knowledge of security platforms, email protection, cloud services, software as a service (SaaS)
+ Candidates should be flexible working evening and weekend shifts
Why Proofpoint
Protecting people is at the heart of our award-winning lineup of cybersecurity solutions, and the people who work here are the key to our success. We're a customer-focused and a driven-to-win organization with leading-edge products. We are an inclusive, diverse, multinational company that believes in culture fit, but more importantly 'culture-add', and we strongly encourage people from all walks of life to apply.
+ Competitive compensation
+ Comprehensive benefits
+ Career success on your terms
+ Flexible work environment
+ Annual wellness and community outreach days
+ Always on recognition for your contributions
+ Global collaboration and networking opportunities
Our Culture:
Our culture is rooted in values that inspire belonging, empower purpose and drive success-every day, for everyone.
We encourage applications from individuals of all backgrounds, experiences, and perspectives. If you need accommodation during the application or interview process, please reach out to .
Proofpoint is an equal opportunity employer, we hire without consideration to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, veteran status or disability.