Bilingual Product Support Manager

Blessinger Legal; Córdoba; Remote; ARS 1,800,000 - 2,800,000; Full time

Job summary

Proofpoint in Córdoba, Argentina is seeking an experienced Manager, Product Support to lead a team delivering exceptional service to large enterprise customers. You will manage a group of Information Security Product Support Engineers, drive escalations, ensure case queue health, and partner with engineering and executives to improve outcomes.

Ideal candidates have a BS in a technical field, 4+ years of leadership in product support, and strong communication skills, with flexibility for

Qualifications

• 4+ years of experience leading a product support team.
• Strong verbal and written communication with customers and engineers.
• Proficient in Linux CLI and troubleshooting.
• Experience with email security platforms and SaaS products.

Responsibilities

• Collaborate with cross-functional teams to deliver exceptional customer experience.
• Hire, onboard, coach and develop product support engineers.
• Lead customer escalations to resolution by engaging directly with customers.
• Manage the overall health of the case queue and phone coverage.
• Track and improve support metrics using reporting tools and infrastructure.

Skills

Technical support leadership

Linux command line

Regex/grep/log scraping

Email system debugging

Communication skills

Education

BS Degree in a technical curriculum or equivalent

Job description

Proofpoint in Córdoba, Argentina is seeking an experienced Manager, Product Support to lead a team delivering exceptional service to large enterprise customers. You will manage a group of Information Security Product Support Engineers, drive escalations, ensure case queue health, and partner with engineering and executives to improve outcomes.

Ideal candidates have a BS in a technical field, 4+ years of leadership in product support, and strong communication skills, with flexibility for