Remote Customer Support Consultant (Evening UTC Shifts)

Supportyourapp-1; Córdoba; Remote; ARS 37,090,000 - 55,635,000; Full time

Benefits offered by this job

Fixed schedule

Fully remote work

International environment

USD compensation

Referral rewards

Work-life balance

Growth-focused leadership

Self-development culture

Trust-based culture

Job summary

SupportYourApp is seeking a Customer Support Consultant to join our global team working remotely. You will deliver exceptional support via chat, phone, and email, while building strong customer relationships and keeping up with evolving tools.

You will need English at C1 level, at least 1 year in customer support, and experience with Freshdesk and Google Workspace. A proactive, detail-oriented team player mindset is essential for success.

Qualifications

• Excellent English skills (C1) for spoken and written communication.
• At least 1 year of experience in a customer support role.
• CRM experience, preferably with Freshdesk.
• Strong troubleshooting skills with the ability to identify issues and provide effective solutions.
• Analytical mindset and the ability to interpret information to make sound decisions.
• Proficiency with Google Workspace (Gmail, Docs, Sheets, Drive).
• Strong attention to detail.
• Team player with a positive, proactive approach.
• Personal laptop/computer meeting required specs and a stable internet connection (minimum 50 Mbps download / 40 Mbps upload).

Responsibilities

• Deliver outstanding customer support via chat, phone calls and emails.
• Build strong and lasting customer relationships.
• Keep up with evolving tools and technology.
• Handle sensitive customer data with care and security.
• Apply the latest customer happiness practices.
• Maintain deep understanding of client solutions and meet KPI.
• Communicate with developers and cross-functional specialists.

Skills

English C1

Customer support experience

Troubleshooting

Analytical mindset

Attention to detail

Team player

English language proficiency

Tools

Freshdesk CRM

Google Workspace

Job description

SupportYourApp is seeking a Customer Support Consultant to join our global team working remotely. You will deliver exceptional support via chat, phone, and email, while building strong customer relationships and keeping up with evolving tools.

You will need English at C1 level, at least 1 year in customer support, and experience with Freshdesk and Google Workspace. A proactive, detail-oriented team player mindset is essential for success.