Remote Customer Success & Retention Leader

Cloudbeds; La Pampa; Remote; ARS 33,805,000 - 50,707,000; Full time

Benefits offered by this job

Work from home

Job summary

Cloudbeds is seeking a Remote Customer Service Representative to act as the primary client liaison, ensuring professional and proactive support from home. You will handle insurance sales inquiries, benefits questions, and general account issues while driving outbound opportunities and client satisfaction.

The role emphasizes multilingual communication, data analysis of client interactions, and collaboration with marketing to enhance engagement and retention.

Qualifications

• Experience in outside sales, retail sales, or telemarketing.
• Strong negotiation and communication skills; multilingual a plus.
• Familiarity with sales administration and data analysis is desirable.
• HIPAA knowledge is a plus for handling sensitive information.

Responsibilities

• Act as the main liaison for clients through multiple channels.
• Handle inquiries about insurance sales, benefits, and general account questions.
• Conduct outbound telemarketing to promote services and identify opportunities.
• Negotiate terms and solutions with clients within company policies.
• Support sales administration tasks like documentation, records and activity tracking.
• Analyze client data to identify trends and improve service delivery.
• Collaborate with marketing to boost client engagement and retention.

Skills

Sales experience

Negotiation

Multilingual

Job description

Cloudbeds is seeking a Remote Customer Service Representative to act as the primary client liaison, ensuring professional and proactive support from home. You will handle insurance sales inquiries, benefits questions, and general account issues while driving outbound opportunities and client satisfaction.

The role emphasizes multilingual communication, data analysis of client interactions, and collaboration with marketing to enhance engagement and retention.