Customer Support Agent

TripleTen; Buenos Aires; Remote; ARS 10,348,000 - 13,797,000; Full time

Benefits offered by this job

Remote work

Free courses

Professional development

Digital office tools

Global team

Job summary

TripleTen is hiring a Customer Support Agent to assist LATAM and Brazil students through the learning journey. You will respond to questions in chat and email, coordinate with the student guidance team, and help structure information for clarity and faster learning.

The role is 100% remote with a rotational schedule (5 days on, 2 off) and a monthly base pay of 600 USD plus a 200 USD performance bonus. Access to TripleTen courses and professional development opportunities are included.

Qualifications

• 2+ years of experience in Customer Support.
• Proficient English (C1) and Spanish (C1).
• Customer oriented, able to multitask.
• Basic understanding of IT and programming concepts (HTML/CSS/JS/Python).
• Experience with chat and email support.

Responsibilities

• Answer student questions in chat rooms and email channels.
• Support students through the learning process and coordinate with the guidance team.
• Structure and organize large amounts of information for students.

Skills

Customer support

English (C1)

Spanish (C1)

Basic HTML/CSS/JS/Python

Tools

Slack

Notion

Zoom

Hubspot

HiBob

Job description

TripleTen is an award-winning online school among technology bootcamps. Our mission is to help people change their lives and succeed in technology. We offer flexibility in studies, career mentoring, resume and portfolio preparation, and we guarantee employment after the course. Our employability rate among graduates is 87% across our Full Stack Development, Quality Assurance (QA) and Data Analytics.

We are looking to hire a Customer Support Agent to help students from LATAM and Brazil throughout the learning process, answering their questions, relieving their doubts, and solving technical issues.

Brand: TripleTen

What you will do

• Help students by answering their questions in chat rooms and mail channels.
• Accompany the learning process, communicate with the student guidance team.
• Work with a large amount of information and structure it accordingly.

What we can offer you

• Rotational schedule 5/2 (five days of collaboration followed by two days off). Schedule of 15:00 - 00:00, Mexico City time (8 hours shift, 1 hour lunch).
• Payment of 600 USD gross fixed per month + 200 USD for performance bonuses.
• 100% remote collaboration.
• Free access to TripleTen courses to study in the free time.
• Professional development in the international team.
• A comfortable digital office.
• We use modern digital tools — Slack, Notion, Zoom, Hubspot, HiBob — to make collaborating together seamless.
• Diverse and tight-knit team spread out across the US, Europe, LatAm, and more!

Nice to have

Work experience in a help desk, call center, and/or professions related to customer service.

Requirements

• 2+ years of experience in Customer Support.
• Advanced level of English (C1) and Spanish (C1).
• To be customer oriented, enjoying helping people and being able to multitask.
• A general understanding of the IT industry and minimal experience with programming languages such as HTML, CSS, JavaScript, Python.