Remote Customer Experience Specialist — Amazon Feedback & Resolutions

Lago; Argentina; Remote; ARS 23,358,000 - 32,117,000; Full time

Benefits offered by this job

Remote work

Job summary

Lago is seeking a Customer Service Specialist to manage buyer messages, reviews, and refunds on the Amazon platform. This remote role covers Philippines and Latin America, with a 9am-5pm PST schedule and a salary range of $1,280 - $1,760 at an hourly rate of $8-$11.

You will act as SME for CS functions, guide peers, and stay current on Amazon policies while maintaining high-quality buyer experiences across multiple client accounts.

Qualifications

• 2-3 years of customer support or resolution experience.
• Strong written and verbal communication skills with de-escalation ability.
• Ability to analyze data related to buyer complaints and trends.

Responsibilities

• Manages buyer-seller messaging across assigned client accounts.
• Owns negative feedback and product review remediation workflows; follow-up and escalation.
• Coordinates return and refund decisions with brand management.
• Identifies trends and shares insights with Listing and Case Specialist teams.
• Routes issues related to FBA to the Resolution team with proper documentation.
• Acts as SME for at least one CS function and guides peers.

Skills

Customer support

Communication

Data analysis

Tools

Amazon Seller Central

Feedback Manager

Voice of the Customer

Job description

Lago is seeking a Customer Service Specialist to manage buyer messages, reviews, and refunds on the Amazon platform. This remote role covers Philippines and Latin America, with a 9am-5pm PST schedule and a salary range of $1,280 - $1,760 at an hourly rate of $8-$11.

You will act as SME for CS functions, guide peers, and stay current on Amazon policies while maintaining high-quality buyer experiences across multiple client accounts.