Remote Client Success & BI Solutions Pro

Valatam; Rosario; Remoto; ARS 65.037.000 - 92.909.000; Tempo integral

Benefícios oferecidos por esta vaga

Fully remote work

Flexible scheduling

Structured onboarding and training

Growth opportunities

Team culture supportive

Resumo da vaga

SupportYourApp is seeking a Customer Support Consultant to serve clients in a multinational, multilingual environment from a home office. You will handle a mix of email and phone inquiries for a high-volume support operation, focusing on fast, accurate resolutions.

Ideal candidates have 2+ years of experience, strong English skills, and comfort with Freshdesk and CRM tools. This fully remote role offers flexible scheduling and a growth‑oriented team culture.

Qualificações

• Minimum 2 years of customer service experience in phone-based or call center environments.
• Full fluency in English, both spoken and written.
• Proficiency with Microsoft Excel and spreadsheets.

Responsabilidades

• Answer inbound customer calls in a professional, courteous, and timely manner.
• Resolve questions related to orders, account setup, and billing using CRM tools.
• Use critical thinking to determine solutions when processes don’t fit.
• Take ownership and escalate when needed to ensure resolution.
• Follow up with customers via phone or email to confirm issues are resolved.

Conhecimentos

Customer support

Phone support

English fluency

Freshdesk

CRM platforms

Excel

Remote work

GoHighLevel

HubSpot

Ferramentas

Freshdesk

GoHighLevel

HubSpot

Descrição da vaga

SupportYourApp is seeking a Customer Support Consultant to serve clients in a multinational, multilingual environment from a home office. You will handle a mix of email and phone inquiries for a high-volume support operation, focusing on fast, accurate resolutions.

Ideal candidates have 2+ years of experience, strong English skills, and comfort with Freshdesk and CRM tools. This fully remote role offers flexible scheduling and a growth‑oriented team culture.