Remote Client Operations Manager

NeoWork; Argentina; Remote; ARS 1,000,000 - 2,000,000; Full time

Benefits offered by this job

Health insurance for contractors

Holiday extra pay

100% remote work

Job summary

NeoWork is hiring Operations Managers to lead dedicated client teams and own day-to-day delivery. You will be the bridge between NeoWork's teams and our clients' U.S. leadership, responsible for performance, quality, and growth of the account.

Based in Argentina with a 100% remote role, you will own daily operations, track KPIs, manage staffing, design QA processes, and report to U.S. stakeholders. You should have 4+ years of operations or team management, advanced Excel/Sheets, and excellent

Qualifications

• 4+ years of operations, call center, or team management experience.
• Proven experience leading teams in a performance-driven environment.
• Advanced Excel or Google Sheets skills (pivot tables, formulas, dashboards).
• Excellent spoken and written English, able to present to U.S. stakeholders.

Responsibilities

• Own day-to-day operations and performance for a dedicated client team.
• Act as the main operational point of contact for the client's leadership.
• Track KPIs and SLAs and turn data into clear reports and dashboards.
• Design and manage QA processes, coaching, and performance improvement plans.
• Manage scheduling, attendance, and staffing to meet demand.
• Identify bottlenecks and implement process improvements as the account scales.

Skills

Excel/Sheets

Team leadership

English proficiency

CRM/Ticketing/Telephony

Remote work

Tools

CRM software

Ticketing systems

Telephony tools

Job description

NeoWork is hiring Operations Managers to lead dedicated client teams and own day-to-day delivery. You will be the bridge between NeoWork's teams and our clients' U.S. leadership, responsible for performance, quality, and growth of the account.

Based in Argentina with a 100% remote role, you will own daily operations, track KPIs, manage staffing, design QA processes, and report to U.S. stakeholders. You should have 4+ years of operations or team management, advanced Excel/Sheets, and excellent