Operations Manager

NeoWork; Argentina; Remote; ARS 1,000,000 - 2,000,000; Full time

Benefits offered by this job

Health insurance for contractors

Holiday extra pay

100% remote work

Job summary

NeoWork is hiring Operations Managers to lead dedicated client teams and own day-to-day delivery. You will be the bridge between NeoWork's teams and our clients' U.S. leadership, responsible for performance, quality, and growth of the account.

Based in Argentina with a 100% remote role, you will own daily operations, track KPIs, manage staffing, design QA processes, and report to U.S. stakeholders. You should have 4+ years of operations or team management, advanced Excel/Sheets, and excellent

Qualifications

• 4+ years of operations, call center, or team management experience.
• Proven experience leading teams in a performance-driven environment.
• Advanced Excel or Google Sheets skills (pivot tables, formulas, dashboards).
• Excellent spoken and written English, able to present to U.S. stakeholders.

Responsibilities

• Own day-to-day operations and performance for a dedicated client team.
• Act as the main operational point of contact for the client's leadership.
• Track KPIs and SLAs and turn data into clear reports and dashboards.
• Design and manage QA processes, coaching, and performance improvement plans.
• Manage scheduling, attendance, and staffing to meet demand.
• Identify bottlenecks and implement process improvements as the account scales.

Skills

Excel/Sheets

Team leadership

English proficiency

CRM/Ticketing/Telephony

Remote work

Tools

CRM software

Ticketing systems

Telephony tools

Job description

NeoWork is hiring Operations Managers to lead dedicated client teams and own day-to-day delivery. You will be the bridge between NeoWork's teams and our clients' U.S. leadership, responsible for performance, quality, and growth of the account.

NeoWork is a global staffing and operations partner that builds dedicated remote teams for fast-growing U.S. companies. Our teammates work directly inside our clients' teams and tools, while NeoWork takes care of recruiting, HR, benefits, and ongoing support.

Key Responsibilities

• Own day-to-day operations and performance for a dedicated client team
• Act as the main operational point of contact for the client's leadership
• Track KPIs and SLAs and turn data into clear reports and dashboards
• Design and manage QA processes, coaching, and performance improvement plans
• Manage scheduling, attendance, and staffing to meet demand
• Identify bottlenecks and implement process improvements as the account scales

• 4+ years of experience in operations, call center, or team management
• Proven experience leading teams in a performance-driven environment
• Advanced Excel or Google Sheets skills (pivot tables, formulas, dashboards)
• Excellent spoken and written English, confident presenting to U.S. stakeholders
• Experience with CRM, ticketing, and telephony tools
• Strong ownership mindset and attention to detail
• Based in Argentina, with a reliable home office setup and stable internet connection

Nice to Have

• Experience in a BPO or outsourcing environment
• Experience in healthcare, legal, or sales operations

• We offer health insurance for contractors
• Holiday Extra Pay
• The work hours generally align with standard business hours in the US, with some potential flexibility depending on the client's needs.
• This is a 100% home-based position
• We prioritize the mental health of our team members and offer mental health days to support their well-being.
• In addition to the base salary, performance-based incentives are provided.
• There is an annual review and appraisal process in place.
• There are ample opportunities for professional growth and advancement within the company.