Remote Client Experience Specialist

Awin; Corrientes; A distancia; ARS 2.455.000 - 3.571.000; Jornada completa

Descripción de la vacante

Mendoza Traveling with Mich is seeking a friendly, professional Customer Service Representative to join our remote team. The role involves assisting customers by phone, email, chat, and other channels while delivering accurate information and a positive experience.

You will handle reservations, follow-ups, and general queries, maintain records, and escalate complex issues when needed. A high school diploma and strong communication skills are required, with experience in customer service or

Formación

• High school diploma or equivalent required.
• Experience in customer service, hospitality, travel, or administrative work preferred.
• Excellent verbal and written communication skills.
• Strong interpersonal and problem-solving abilities.
• Ability to work independently and as part of a team.

Responsabilidades

• Respond to customer inquiries by phone, email, chat, and other channels.
• Provide accurate information about products, services, policies, and procedures.
• Assist customers with reservations, changes, cancellations, and general questions.
• Resolve customer concerns professionally and efficiently.
• Follow up with customers to ensure needs are addressed.
• Maintain accurate customer information and communication records in systems.
• Escalate complex issues to the appropriate department or supervisor when necessary.
• Coordinate with internal teams to resolve customer requests.
• Maintain a positive, professional, and solution-oriented attitude.
• Meet established customer service, quality, and productivity standards.
• Protect customer confidentiality and follow policies.
• Perform other customer service-related duties as assigned.

Conocimientos

Excellent communication

Problem-solving

Multilingual

Teamwork

Educación

High school diploma or equivalent

Herramientas

CRM systems

Descripción del empleo

Mendoza Traveling with Mich is seeking a friendly, professional Customer Service Representative to join our remote team. The role involves assisting customers by phone, email, chat, and other channels while delivering accurate information and a positive experience.

You will handle reservations, follow-ups, and general queries, maintain records, and escalate complex issues when needed. A high school diploma and strong communication skills are required, with experience in customer service or