Remote Customer Service Specialist

Ivess El Jumillano; Buenos Aires; A distancia; ARS 48.292.000 - 78.474.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Training and development

Supportive team environment

Career growth opportunities

Descripción de la vacante

Mendoza Traveling with Mich is seeking a friendly, professional Customer Service Representative for a remote role. You will assist customers across phone, email, and chat, providing accurate information and handling reservations, changes, and general inquiries with a focus on a positive customer experience.

The role requires excellent communication, problem-solving skills, and the ability to work independently or as part of a team.

Formación

• High school diploma or equivalent is required.
• Experience in customer service, hospitality, travel, or administrative roles preferred.
• Excellent verbal and written communication skills; professional demeanor.

Responsabilidades

• Respond to customer inquiries by phone, email, chat, and other channels.
• Provide accurate information about products, policies, and procedures.
• Help with reservations, changes, cancellations, and general questions.
• Resolve customer concerns professionally and efficiently.
• Follow up with customers to ensure needs are addressed.
• Maintain accurate customer records in company systems.
• Escalate complex issues to the appropriate department when needed.

Conocimientos

Verbal communication

Written communication

Interpersonal skills

Problem solving

Multi-tasking

CRM familiarity

Teamwork

Independent work

Educación

High school diploma

Herramientas

CRM systems

Email

Ticketing systems

Descripción del empleo

Mendoza Traveling with Mich is seeking a friendly, professional Customer Service Representative for a remote role. You will assist customers across phone, email, and chat, providing accurate information and handling reservations, changes, and general inquiries with a focus on a positive customer experience.

The role requires excellent communication, problem-solving skills, and the ability to work independently or as part of a team.