Remote Travel Concierge & Client Care Specialist

Manatal; Ciudad de Mendoza; Remote; ARS 45,477,000 - 81,858,000; Full time

Benefits offered by this job

Remote work environment

Travel perks and discounts

Professional growth

Job summary

Prestige Travel Agency by Mich USA is seeking a Travel Customer Service Representative (Remote) to support clients from booking to post-trip follow-up, ensuring a seamless, personalized experience.

In this remote, client-facing role you will handle inquiries, changes, and itineraries with attention to detail while delivering exceptional service. The position offers growth opportunities, access to travel perks, and a collaborative team environment.

Qualifications

• Excellent verbal and written communication skills.
• Customer service experience in travel or hospitality preferred.
• Strong organizational skills and attention to detail.

Responsibilities

• Respond promptly to client inquiries via phone, email, and messaging.
• Assist with luxury and leisure travel bookings, including changes and cancellations.
• Provide accurate information on destinations and agency policies.
• Coordinate booking details and confirm itineraries.
• Proactively follow up with clients before and after travel.
• Address client concerns with empathy and solution-oriented thinking.
• Maintain accurate documentation and update booking systems.

Skills

Excellent communication

Customer service experience

Organizational skills

Tech-savvy

Multi-tasking

Travel enthusiasm

Tools

Booking platforms

Job description

Prestige Travel Agency by Mich USA is seeking a Travel Customer Service Representative (Remote) to support clients from booking to post-trip follow-up, ensuring a seamless, personalized experience.

In this remote, client-facing role you will handle inquiries, changes, and itineraries with attention to detail while delivering exceptional service. The position offers growth opportunities, access to travel perks, and a collaborative team environment.