Part-Time Bilingual Luxury Coffee Boutique Specialist

Political Asylum Lawyers; Santa Fe Capital; Remote; ARS 38,434,000 - 69,181,000; Full time

Benefits offered by this job

Training and development

Supportive team environment

Career growth opportunities

Job summary

Political Asylum Lawyers is hiring a Customer Service Representative for a fully remote role. The ideal candidate will be friendly, professional, and focused on delivering a positive customer experience across inquiries, reservations, and general support.

The position emphasizes clear communication, problem solving, and teamwork while representing the company in a professional manner. Prior customer service or travel-related experience is preferred, with opportunities for growth.

Qualifications

• High school diploma or equivalent.
• Customer service or related experience preferred.
• Excellent verbal and written communication.
• Strong interpersonal and problem-solving abilities.
• Professional and friendly attitude.
• Ability to stay calm and helpful when handling difficult situations.
• Detail oriented with strong organizational skills.
• Ability to work independently and in a team.

Responsibilities

• Respond to inquiries by phone, email, chat, and other channels.
• Provide accurate information about products, policies, and procedures.
• Assist with reservations, changes, cancellations, and general questions.
• Resolve concerns professionally and efficiently.
• Follow up with customers to ensure needs are met.
• Maintain accurate customer data in systems.
• Escalate complex issues to appropriate departments.
• Coordinate with internal teams to fulfill requests.
• Maintain a positive, solution-oriented attitude.
• Meet customer service quality and productivity standards.
• Protect customer confidentiality and follow policies.
• Perform other customer service duties as assigned.

Skills

Verbal communication

Written communication

Interpersonal skills

Problem solving

CRM experience

Multitasking

Education

High school diploma or equivalent

Tools

CRM systems

Job description

Customer Service Representative - Remote

Mendoza Traveling with Mich

Hoy

Customer Service Representative

Department: Customer Experience
Employment Type: Full-Time
Work Arrangement: Remote
Reports To: Customer Service Manager

About the Role

We are looking for a friendly, professional, and customer-focusedCustomer Service Representative to join our team. The ideal candidate enjoys helping people, solving problems, communicating clearly, and creating a positive customer experience.

This position will be responsible for assisting customers with questions, requests, reservations, follow-ups, and general support while representing the company in a professional and helpful manner.

Key Responsibilities

• Respond to customer inquiries by phone, email, chat, and other communication channels.
• Provide accurate information about products, services, policies, and procedures.
• Assist customers with requests, reservations, changes, cancellations, and general questions.
• Resolve customer concerns professionally and efficiently.
• Follow up with customers to ensure their needs have been addressed.
• Maintain accurate customer information and communication records in company systems.
• Escalate complex issues to the appropriate department or supervisor when necessary.
• Coordinate with internal teams to resolve customer requests.
• Maintain a positive, professional, and solution-oriented attitude.
• Meet established customer service, quality, and productivity standards.
• Protect customer confidentiality and follow company policies and procedures.
• Perform other customer service-related duties as assigned.

Qualifications

• High school diploma or equivalent required.
• Previous customer service, hospitality, sales, travel, or administrative experience preferred.
• Excellent verbal and written communication skills.
• Strong interpersonal and problem-solving abilities.
• Professional and friendly attitude.
• Ability to remain calm and helpful when handling difficult situations.
• Strong attention to detail and organizational skills.
• Ability to manage multiple tasks and prioritize effectively.
• Comfortable using computers, email, CRM systems, and other digital tools.
• Ability to work independently and as part of a team.

Preferred Qualifications

• Experience in the travel, hospitality, tourism, or service industry.
• Experience with CRM or customer management platforms.
• Bilingual English/Spanish is a plus.
• Experience handling reservations, bookings, or customer accounts is a plus.

What We Offer

• Competitive compensation.
• Training and professional development opportunities.
• Supportive and collaborative team environment.
• Opportunities for career growth.