Regional Services Architect, Retail Tech LATAM

ncr; Buenos Aires; Presencial; ARS 136.046.000 - 196.511.000; Jornada completa

Descripción de la vacante

NCR Voyix Corporation in Buenos Aires seeks a Services Architect LATAM to design end-to-end service solutions for retail customers, combining NCR Voyix and multi-vendor support. You will partner with SSCs and account teams to tailor offerings that meet customer needs and NCR Voyix objectives.

The role emphasizes global services, managed services, ITIL-based delivery, and scalable multi-region models. Fluency in English is required, and a strong commercial mindset will help optimize proposals and

Formación

• Experience in customer-facing service design, pre-sales, or contract negotiation.
• Ability to analyze P&L statements and financial drivers.
• Strong knowledge of Break/Fix and Managed Services with ITIL principles.
• Experience designing global or multi-region service solutions.
• Proven collaboration with external partners and vendors.
• Experience with deals valued over $1M USD.
• Fluent English, written and spoken.
• Bachelor's degree in Business, Engineering, CS, Economics, or related field.

Responsabilidades

• Lead the design and development of end-to-end service solutions, including Break/Fix, Managed Services, and multi-vendor support models.
• Evaluate technical feasibility, cost structures, and profitability to ensure proposed solutions align with customer requirements and NCR Voyix business objectives.
• Own and manage the internal approval process for service proposals before customer submission.
• Drive the development, negotiation, and execution of customer service contracts through to signature.
• Collaborate with global teams, partners, and stakeholders to design scalable, multi-region service delivery models.
• Prepare and deliver compelling presentations, proposals, and documentation that clearly articulate the value of NCR Voyix service offerings.
• Support the creation and continuous improvement of reusable assets, including design templates, proposal content, and pre-sales materials.
• Challenge and optimize commercial models to increase competitiveness while maximizing customer value.
• Ensure the timely delivery of accurate and comprehensive service design documentation.
• Act as a trusted advisor to both internal stakeholders and customers throughout the solution design lifecycle.

Conocimientos

Customer-facing

Service design

Pre-sales

Contract negotiation

P&L understanding

ITIL4

Global delivery

Financial acumen

English fluency

Educación

Bachelor's degree

Herramientas

ITIL4

TOGAF

ISO/IEC 20000

Descripción del empleo

NCR Voyix Corporation in Buenos Aires seeks a Services Architect LATAM to design end-to-end service solutions for retail customers, combining NCR Voyix and multi-vendor support. You will partner with SSCs and account teams to tailor offerings that meet customer needs and NCR Voyix objectives.

The role emphasizes global services, managed services, ITIL-based delivery, and scalable multi-region models. Fluency in English is required, and a strong commercial mindset will help optimize proposals and