LATAM Services Architect - Retail Tech Solutions

NCR Corporation; Buenos Aires; Presencial; ARS 136.147.000 - 181.529.000; Jornada completa

Descripción de la vacante

NCR Voyix seeks a Services Architect LATAM in Buenos Aires to design, tailor, and deliver service solutions for retail customers, spanning NCR Voyix and multi-vendor support. You will engage with Pre-Sales, Sales, and clients to craft offerings that align with strategic objectives and profitability targets.

You'll lead global collaboration across regions, drive contract negotiations to signature, and develop scalable service delivery models.

Formación

• Experience in a customer-facing role involving service design, pre-sales, solution consulting, or contract negotiation.
• Ability to understand, analyze, and summarize corporate P&L statements and financial drivers.
• Strong knowledge of Break/Fix and Managed Services environments, with a solid understanding of ITIL principles (ITIL4 preferred).
• Experience designing and supporting global or multi-region service solutions.
• Proven ability to collaborate with external partners and vendor ecosystems to deliver integrated service offerings.
• Strong commercial acumen, including experience contributing to or supporting deals valued at over $1M USD.
• Excellent written and verbal communication skills, with the ability to present complex technical concepts in a clear and compelling manner.
• Experience with service cost modeling, pricing strategies, and business case development.
• Fluent in English, both written and spoken.
• ITIL4 certification and familiarity with TOGAF and/or ISO/IEC 20000 frameworks.

Responsabilidades

• Lead the design and development of end-to-end service solutions, including Break/Fix, Managed Services, and multi-vendor support models.
• Evaluate technical feasibility, cost structures, and profitability to ensure proposed solutions align with customer requirements and NCR Voyix business objectives.
• Own and manage the internal approval process for service proposals before customer submission.
• Drive the development, negotiation, and execution of customer service contracts through to signature.
• Collaborate with global teams, partners, and stakeholders to design scalable, multi-region service delivery models.
• Prepare and deliver compelling presentations, proposals, and documentation that clearly articulate the value of NCR Voyix service offerings.
• Support the creation and continuous improvement of reusable assets, including design templates, proposal content, and pre-sales materials.
• Challenge and optimize commercial models to increase competitiveness while maximizing customer value.
• Ensure the timely delivery of accurate and comprehensive service design documentation.
• Act as a trusted advisor to both internal stakeholders and customers throughout the solution design lifecycle.

Conocimientos

Customer-facing experience

P&L understanding

Break/Fix & Managed Services

ITIL knowledge

Global/multi-region service design

Partner collaboration

Deals over $1M USD

Communication skills

English fluency

Cost modeling & pricing

Educación

Bachelor's degree in Business/Engineering/CS/Economics

ITIL4 certification

Descripción del empleo

NCR Voyix seeks a Services Architect LATAM in Buenos Aires to design, tailor, and deliver service solutions for retail customers, spanning NCR Voyix and multi-vendor support. You will engage with Pre-Sales, Sales, and clients to craft offerings that align with strategic objectives and profitability targets.

You'll lead global collaboration across regions, drive contract negotiations to signature, and develop scalable service delivery models.