Lead IT Service Desk & Incident Manager

NCR Corporation; Buenos Aires; Presencial; ARS 1.800.000 - 2.400.000; Jornada completa

Descripción de la vacante

NCR Voyix Corporation in Buenos Aires is seeking an experienced SAS – Manager to oversee end-to-end service delivery and lead large technical teams in a regional setting. You will drive incident management, coordinate with sales and local management, and ensure performance metrics are met.

The role requires strong leadership, excellent communication, and proficiency in MS Office, with a focus on continuous process improvement and staff development.

Formación

• Excellent communications, soft and relationship building skills.
• Strong organizational and leadership skills.
• Proficient in MS Office (Word, Excel, Outlook and Power Point).

Responsabilidades

• Lead large technical teams and provide direction through supervisors.
• Plan, deliver and optimize incident management services.
• Recruit, train and develop multiple teams.
• Partner with sales or country management to present capabilities.
• Ensure metrics are met and drive process improvements.
• Coach and guide in methodologies and tools to improve effectiveness.

Conocimientos

Communication

Leadership

Herramientas

MS Office

Descripción del empleo

NCR Voyix Corporation in Buenos Aires is seeking an experienced SAS – Manager to oversee end-to-end service delivery and lead large technical teams in a regional setting. You will drive incident management, coordinate with sales and local management, and ensure performance metrics are met.

The role requires strong leadership, excellent communication, and proficiency in MS Office, with a focus on continuous process improvement and staff development.