Retail Services Architect - LATAM

NCR Corporation; Buenos Aires; Presencial; ARS 136.147.000 - 181.529.000; Jornada completa

Descripción de la vacante

NCR Voyix seeks a Services Architect LATAM in Buenos Aires to design, tailor, and deliver service solutions for retail customers, spanning NCR Voyix and multi-vendor support. You will engage with Pre-Sales, Sales, and clients to craft offerings that align with strategic objectives and profitability targets.

You'll lead global collaboration across regions, drive contract negotiations to signature, and develop scalable service delivery models.

Formación

• Experience in a customer-facing role involving service design, pre-sales, solution consulting, or contract negotiation.
• Ability to understand, analyze, and summarize corporate P&L statements and financial drivers.
• Strong knowledge of Break/Fix and Managed Services environments, with a solid understanding of ITIL principles (ITIL4 preferred).
• Experience designing and supporting global or multi-region service solutions.
• Proven ability to collaborate with external partners and vendor ecosystems to deliver integrated service offerings.
• Strong commercial acumen, including experience contributing to or supporting deals valued at over $1M USD.
• Excellent written and verbal communication skills, with the ability to present complex technical concepts in a clear and compelling manner.
• Experience with service cost modeling, pricing strategies, and business case development.
• Fluent in English, both written and spoken.
• ITIL4 certification and familiarity with TOGAF and/or ISO/IEC 20000 frameworks.

Responsabilidades

• Lead the design and development of end-to-end service solutions, including Break/Fix, Managed Services, and multi-vendor support models.
• Evaluate technical feasibility, cost structures, and profitability to ensure proposed solutions align with customer requirements and NCR Voyix business objectives.
• Own and manage the internal approval process for service proposals before customer submission.
• Drive the development, negotiation, and execution of customer service contracts through to signature.
• Collaborate with global teams, partners, and stakeholders to design scalable, multi-region service delivery models.
• Prepare and deliver compelling presentations, proposals, and documentation that clearly articulate the value of NCR Voyix service offerings.
• Support the creation and continuous improvement of reusable assets, including design templates, proposal content, and pre-sales materials.
• Challenge and optimize commercial models to increase competitiveness while maximizing customer value.
• Ensure the timely delivery of accurate and comprehensive service design documentation.
• Act as a trusted advisor to both internal stakeholders and customers throughout the solution design lifecycle.

Conocimientos

Customer-facing experience

P&L understanding

Break/Fix & Managed Services

ITIL knowledge

Global/multi-region service design

Partner collaboration

Deals over $1M USD

Communication skills

English fluency

Cost modeling & pricing

Educación

Bachelor's degree in Business/Engineering/CS/Economics

ITIL4 certification

Descripción del empleo

About NCR VOYIX NCR Voyix Corporation (NYSE: VYX) is a global platform-powered leader in unified commerce for shopping and dining. Combining a flexible, intelligent platform with end-to-end payments capabilities and services developed through its deep industry experience, NCR Voyix empowers retailers and restaurants to accelerate new possibilities for their operations, experiences and business outcomes. NCR Voyix is headquartered in Atlanta, Georgia, and serves customers in more than 35 countries worldwide.

Services Architect LATAM

Location: Buenos Aires, Argentina

The Services Architect (SA) plays a key role within the Pre-Sales organization, partnering closely with Services Sales Consultants (SSCs) and account teams to design and develop tailored service solutions for retail customers. These solutions include NCR Voyix and multi-vendor hardware and software support, with a strong emphasis on Global Services and Managed Services offerings.

Key Responsibilities

• Lead the design and development of end-to-end service solutions, including Break/Fix, Managed Services, and multi-vendor support models.
• Evaluate technical feasibility, cost structures, and profitability to ensure proposed solutions align with customer requirements and NCR Voyix business objectives.
• Own and manage the internal approval process for service proposals before customer submission.
• Drive the development, negotiation, and execution of customer service contracts through to signature.
• Collaborate with global teams, partners, and stakeholders to design scalable, multi-region service delivery models.
• Prepare and deliver compelling presentations, proposals, and documentation that clearly articulate the value of NCR Voyix service offerings.
• Support the creation and continuous improvement of reusable assets, including design templates, proposal content, and pre-sales materials.
• Challenge and optimize commercial models to increase competitiveness while maximizing customer value.
• Ensure the timely delivery of accurate and comprehensive service design documentation.
• Act as a trusted advisor to both internal stakeholders and customers throughout the solution design lifecycle.

Required Qualifications

• Experience in a customer-facing role involving service design, pre-sales, solution consulting, or contract negotiation.
• Ability to understand, analyze, and summarize corporate P&L statements and financial drivers.
• Strong knowledge of Break/Fix and Managed Services environments, with a solid understanding of ITIL principles (ITIL4 preferred).
• Experience designing and supporting global or multi-region service solutions.
• Proven ability to collaborate with external partners and vendor ecosystems to deliver integrated service offerings.
• Strong commercial acumen, including experience contributing to or supporting deals valued at over $1M USD.
• Excellent written and verbal communication skills, with the ability to present complex technical concepts in a clear and compelling manner.
• Experience with service cost modeling, pricing strategies, and business case development.
• Comfortable presenting solutions and recommendations to customers and senior stakeholders.
• Fluent in English, both written and spoken.

Preferred Qualifications

• Bachelor's degree in Business, Engineering, Computer Science, Economics, or a related field.
• Industry experience within retail technology or retail services environments.
• Experience working in international organizations and cross-functional global teams.
• ITIL4 certification and familiarity with TOGAF and/or ISO/IEC 20000 frameworks.
• Additional language skills are highly desirable.

Key Competencies

• Strategic thinking and solution design expertise.
• Strong commercial and financial mindset.
• Customer-centric approach with excellent stakeholder management skills.
• Ability to influence and negotiate at multiple organizational levels.
• Analytical problem‑solving skills and attention to detail.
• Strong collaboration skills within globally distributed teams.
• Ability to manage multiple opportunities and priorities in a fast‑paced environment.

Offers of employment are conditional upon passage of screening criteria applicable to the job.

Integrated into our shared values is NCR Voyix’s commitment to equal employment opportunity. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law.

NCR Voyix is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential.

We believe in understanding and respecting differences among all people.

Every individual at NCR Voyix has an ongoing responsibility to respect and support a globally diverse environment.

Help us run the world's top brands. At NCR Voyix, we specialize in turning routine transactions into meaningful connections. With a rich history of innovation, we've been at the forefront of problem-solving through technology. Operating globally in over 30 countries, we lead in Retail, Restaurant, Digital banking, and Payments. Our solutions optimize banking operations, streamline restaurant services, enhance retail interactions, and foster trust through secure payment systems. We take pride in our strong culture and a history of providing robust career paths. Come work for a leading technology company where you can grow your career. Join us and be part of revolutionizing transactions across these pivotal industries.