Regional Customer Success Leader, Services

Nuvemshop; Buenos Aires; On-site; ARS 2,400,000 - 4,000,000; Full time

Job summary

Mastercard is expanding its Services Customer Success team to ensure customers achieve desired outcomes while maximizing value of Network Products.

As Regional Customer Success Manager for Services, you will collaborate with cross-functional teams to drive customer engagement, grow the business, and ensure readiness.

You will translate complex capabilities into practical solutions, analyze customer metrics, and identify opportunities to strengthen the partnership.

Qualifications

• Experience in customer engagement and building strong customer partnerships.
• Ability to identify optimization opportunities to enhance customer value.
• Ability to translate metrics into actions and insights.
• Experience with payments technology or cybersecurity is a plus.
• Proven ability to translate complex technical capabilities into client solutions.

Responsibilities

• Cultivate a strong customer partnership through understanding their business and managing value realization.
• Identify optimization opportunities to drive customer value and strategic goals.
• Articulate KPIs related to cost, performance and optimization.
• Growing the Business: Leverage Mastercard Services offerings to achieve customer goals.
• Technical & Program Readiness: Develop training materials and playbooks to support priorities.
• Translate complex capabilities into clear, customer-centric solutions.
• Gather feedback on product gaps and refine value propositions.
• All About You: Use market analysis and customer insights to inform strategic decisions.
• Experience with payments technology or cybersecurity is a plus.
• Proven ability to translate insights into growth opportunities.

Job description

Mastercard is expanding its Services Customer Success team to ensure customers achieve desired outcomes while maximizing value of Network Products.

As Regional Customer Success Manager for Services, you will collaborate with cross-functional teams to drive customer engagement, grow the business, and ensure readiness.

You will translate complex capabilities into practical solutions, analyze customer metrics, and identify opportunities to strengthen the partnership.