Regional Customer Success Manager – Services

Overseas; Buenos Aires; On-site; ARS 2,000,000 - 3,600,000; Full time

Job summary

Mastercard is seeking a Manager, Customer Success to lead regional customer success initiatives. You will work with cross-functional teams to ensure customers realize value from Mastercard products, focusing on engagement, retention, and strategic outcomes. Experience in payments or cybersecurity is a plus, with fluency in English and Spanish.

The role involves developing tailored strategies for priority customers, driving adoption, and enabling value expansion across the Services portfolio.

Responsibilities

• Develop regional customer success strategy and ensure delivery of priorities across the region.
• Collaborate with cross-functional teams to maximize value from Mastercard network products.
• Translate complex technical capabilities into clear customer solutions.
• Monitor customer health, engagement, and performance metrics to drive value realization.

Job description

Mastercard is seeking a Manager, Customer Success to lead regional customer success initiatives. You will work with cross-functional teams to ensure customers realize value from Mastercard products, focusing on engagement, retention, and strategic outcomes. Experience in payments or cybersecurity is a plus, with fluency in English and Spanish.

The role involves developing tailored strategies for priority customers, driving adoption, and enabling value expansion across the Services portfolio.