Project Manager, Client Services - Medical Devices

TransPerfect Translations International; Buenos Aires; Híbrido; ARS 600.000 - 900.000; Jornada completa

Descripción de la vacante

TransPerfect Life Sciences is seeking a capable project coordinator to respond to client requests for new initiatives, collaborate across the production team to estimate scope, and initiate projects with detailed budgets and schedules. The role focuses on proactive client learning, risk mitigation, and ensuring on-time, high-quality deliverables.

You will monitor progress, manage timelines and budgets, and serve as the primary liaison between external clients and internal staff while upholding

Formación

• Respond to client requests for new project initiatives through our centralized technology.
• Provide detailed budget, schedule and instructions to the project team and anticipate pitfalls.
• Coordinate with production team to assess scope and produce cost/time estimates.
• Educate project team about clients’ industry and business needs to deliver high-quality service.
• Monitor progress, meet deadlines and budgets, and ensure deliverables.
• Serve as central liaison between client and internal staff.
• Comply with ISO standards and internal processes.
• Troubleshoot project issues when needed.

Responsabilidades

• Respond to client requests for new project initiatives and maintain clear communication with all stakeholders.
• Collaborate with production team to assess scope and generate cost and timeline estimates.
• Initiate project work with detailed budgets, schedules, and instructions to the team.
• Address potential pitfalls with the client before submission to production.
• Provide knowledge about client industry to the team to deliver high-quality service.
• Monitor progress, adhere to deadlines/budgets, and ensure deliverables meet quality standards.
• Act as the primary liaison between client contacts and internal production staff.
• Address client expectations and align them with project capabilities.

Conocimientos

English proficiency

Time management

Organizational skills

Customer service

Project management

Interpersonal skills

Multitasking

Attention to detail

Team collaboration

Problem solving

Educación

Bachelor’s degree or equivalent (linguistics/translation preferred)

Herramientas

MS Office

Descripción del empleo

Position responsibilities:

• Respond to client requests for new project initiatives through our centralized technology

• Collaborate with various members of the production team to assess the scope of work and produce cost and timeline estimates for translation projects and requests

• Initiate all project related work by providing detailed budget, schedule and instructions to the project team and by anticipating pitfalls or potential roadblocks to successful completion

• Ensure that any pitfalls are addressed and resolved with the client before being submitted to the production team

• Where applicable, initiate some project specifics to set the production team / individual project up for success

• Take a proactive role in learning about clients’ industry, business needs and company culture, educating the project team, and providing a high level of service

• Monitor and communicate project progress, ensure strict adherence to deadlines and budgets and ultimately produce high quality deliverables

• Serve as the central point of contact for and liaison between external client contact and internal production staff

• Set and fulfill client expectations

• Comply with internal regulations, processes and procedures in line with ISO standards

• Potentially trouble-shoot problem projects

• Understand and abide by individual project instructions and effectively communicate to the production team

• Investigate client complaints where applicable

• Discuss issues with clients and production staff and creatively problem solve to alleviate issues

Job requirements

Requirements

• Excellent written and verbal English communication skills

• Minimum Bachelor’s degree or equivalent (preferably in linguistic/translation related studies)

• Excellent problem solving and analytical skills

• Substantial customer service and/or project management experience

• Strong interpersonal skills

• Effective time management

• Strong organizational skills, attention to detail, and the ability to multi-task

• Working knowledge of MS Office

• Ability to prioritize and schedule tasks and work in a team environment.

• Must be willing to learn new things, be open to challenges and thrive on success

Desired

• Translation, Linguistics or Business degree and/or customer service experience is preferred