Solutions Architect - BA

TransPerfect Translations International; Buenos Aires; Presencial; ARS 2.000.000 - 3.000.000; Jornada completa

Descripción de la vacante

TransPerfect Translations International is seeking a Solutions Architect to collaborate with the Solutions Engineering team in designing and implementing enterprise-level GlobalLink product solutions for a global client portfolio.

You will act as the primary technical contact for clients, coordinate with internal teams, and drive implementation plans and timelines to ensure successful delivery. Strong English communication, project management, and problem-solving skills are essential.

Formación

• Bachelor’s degree or its equivalent.
• 2–3 years of experience in a client-facing role.
• Excellent written and verbal English communication skills.
• Project management and client solution implementation experience.
• Investigation, troubleshooting and documentation skills.
• Effective time management, problem solving and analytical skills.
• Collaborative attitude.
• Good knowledge of Language Technology including CAT Tools, Translation Environments, Translation Portals, Localization Tools, Machine Translation, Post-Editing and Terminology and Translation Memory Tools.
• Understanding of and/or exposure to Web Content Management Systems (Adobe Experience Manager, Sitecore, Drupal, etc.), eCommerce platforms (Salesforce Commerce Cloud, SAP Hybris, Magento, etc.) and other Content Management Systems (Veeva, Contentful, etc.).
• Experience with Corrective and Preventive Action processes.
• Foreign language ability a plus.

Responsabilidades

• Collaborate with Solutions Engineering to gather and analyze configuration requirements from clients.
• Draft project plans containing implementation details and timelines, including risk analysis.
• Ensure the deadlines of the implementation timeline are met.
• Coordinate with the clients’ internal teams while overseeing GlobalLink product implementation.
• Execute and verify the configuration tasks in GlobalLink tools based on client requirements.
• Act as the primary technical point of contact and escalation for clients.
• Assist the support team with any client configuration issues.
• Be involved in the lifecycle of GlobalLink products with Product Management, reporting client issues and requesting new functionalities.
• Be the spokesperson for the team for one or more of our products if desired.
• Mentor new team members as needed.
• Prepare trainings and procedures to contribute to continuous improvement.
• Contribute to internal projects.
• Complete other tasks assigned by manager/supervisor.

Conocimientos

English communication

Project management

Client-facing

Investigation and troubleshooting

Analytical skills

Collaboration

Educación

Bachelor’s degree or equivalent

Herramientas

CATTools

Translation Environments

Translation Portals

Localization Tools

Machine Translation

Post-Editing

Terminology/Memories

Adobe Experience Manager

Sitecore

Drupal

Salesforce Commerce Cloud

SAP Hybris

Magento

Veeva

Contentful

Descripción del empleo

AbouttheRole

SolutionsArchitectscollaboratewithinternalteamstocraftandimplemententerprise-levelsolutionsforTransPerfect’s internationalportfolioofclientsusingtheGlobalLinksuiteofproducts.Theyactastheclients’mainpointofcontact,workingcloselywith SolutionsEngineersandDevelopersonallaspectsofimplementation.

Responsibilities

• WorkinconjunctionwiththeSolutionsEngineeringteamtogatherandanalyzeconfigurationrequirementsfromclients
• Draftprojectplanscontainingtheimplementationdetailsandtimelines,includingriskanalysis
• Ensurethedeadlinesoftheimplementationtimelinearemet
• Coordinatewiththeclients´internalteamswhileoverseeingGlobalLinkproductimplementation
• ExecuteandverifytheconfigurationtasksinGlobalLinktoolsbasedonclientrequirements
• Actastheprimarytechnicalpointofcontactandpointoftechnicalescalationforclients
• Assistthesupportteamwithanyclientconfigurationissues
• BeinvolvedinthelifecycleofGlobalLinkproductsbyworkingcloselywiththeProductManagementteam,reportingclienttechnicalissues andrequestingnewfunctionalitiesforproductsbasedondirectclientexposure
• Becomethespokespersonoftheteamforoneormoreofourproductsifdesired
• Mentornewteammembersasneeded
• Preparetrainingsandprocedurestocontributetothecontinuousimprovementoftheteam'swork
• Contributetointernalprojects
• Completeallothertasksthataredeemedappropriateforthisroleandassignedbythemanager/supervisor

Requiredqualificationsandskills

• MinimumBachelor’sdegreeoritsequivalent

• Minimumof2-3yearsofexperienceinaclient-facingrole
• ExcellentwrittenandverbalEnglishcommunicationskills
• Projectmanagementandclientsolutionimplementationexperience
• Investigation,troubleshootinganddocumentationskills
• Effectivetimemanagement,problemsolvingandanalyticalskills
• Collaborativeattitude
• GoodknowledgeofLanguageTechnologyincludingCATTools,TranslationEnvironments,TranslationPortals,LocalizationTools,MachineTranslation,Post-EditingandTerminologyandTranslationMemoryTools
• Understandingofand/orexposuretoWebContentManagementSystems(AdobeExperienceManager,Sitecore,Drupal,etc.),eCommerceplatforms(SalesforceCommerceCloud,SAP[Hybris],Magento,etc.)andotherContentManagementSystems(Veeva,Contentful,etc.)
• ExperiencewithCorrectiveandPreventiveActionprocesses
• Foreignlanguageabilityaplus