Client Services Associate | Buenos Aires

TransPerfect; Tandil; Sur place; ARS 46 120 000 - 83 017 000; Plein temps

Résumé du poste

TransPerfect in Argentina seeks a Translation Project Coordinator to manage client requests, scope estimation, budgets, and timelines for translation projects. You will collaborate with the production team to ensure on-time, within-budget delivery while maintaining high service levels.

The role emphasizes client communication, learning about client industries, and proactive issue resolution to support successful project outcomes.

Qualifications

• Excellent written and verbal English communication skills.
• Minimum Bachelor’s degree or equivalent (preferably in linguistic/translation related studies).
• Excellent problem solving and analytical skills.
• Substantial customer service and/or project management experience.
• Strong interpersonal skills.
• Effective time management.
• Strong organizational skills, attention to detail, and the ability to multi-task.
• Working knowledge of MS Office.
• Ability to prioritize and schedule tasks and work in a team environment.
• Must be willing to learn new things, be open to challenges and thrive on success.

Responsabilités

• Respond to client requests for new project initiatives through our centralized technology.
• Collaborate with various members of the production team to assess the scope of work and produce cost and timeline estimates for translation projects and requests.
• Initiate all project related work by providing detailed budget, schedule and instructions to the project team and by anticipating pitfalls or potential roadblocks to successful completion.
• Ensure that any pitfalls are addressed and resolved with the client before being submitted to the production team.
• Where applicable, initiate some project specifics to set the production team / individual project up for success.
• Take a proactive role in learning about clients' industry, business needs and company culture, educating the project team, and providing a high level of service.
• Monitor and communicate project progress, ensure strict adherence to deadlines and budgets and ultimately produce high quality deliverables.
• Serve as the central point of contact for and liaison between external client contact and internal production staff.
• Set and fulfill client expectations.
• Comply with internal regulations, processes and procedures in line with ISO standards.
• Potentially trouble-shoot problem projects.
• Understand and abide by individual project instructions and effectively communicate to the production team.
• Investigate client complaints where applicable.
• Discuss issues with clients and production staff and creatively problem solve to alleviate issues.

Connaissances

English communication

Problem solving

Project management

Interpersonal skills

Time management

Organizational skills

MS Office

Team collaboration

Learning agility

Customer service experience

Formation

Bachelor's degree or equivalent (linguistics/translation preferred)

Outils

MS Office

Description du poste

Position responsibilities:

• Respond to client requests for new project initiatives through our centralized technology
• Collaborate with various members of the production team to assess the scope of work and produce cost and timeline estimates for translation projects and requests
• Initiate all project related work by providing detailed budget, schedule and instructions to the project team and by anticipating pitfalls or potential roadblocks to successful completion
• Ensure that any pitfalls are addressed and resolved with the client before being submitted to the production team
• Where applicable, initiate some project specifics to set the production team / individual project up for success
• Take a proactive role in learning about clients' industry, business needs and company culture, educating the project team, and providing a high level of service
• Monitor and communicate project progress, ensure strict adherence to deadlines and budgets and ultimately produce high quality deliverables
• Serve as the central point of contact for and liaison between external client contact and internal production staff
• Set and fulfill client expectations
• Comply with internal regulations, processes and procedures in line with ISO standards
• Potentially trouble-shoot problem projects
• Understand and abide by individual project instructions and effectively communicate to the production team
• Investigate client complaints where applicable
• Discuss issues with clients and production staff and creatively problem solve to alleviate issues

• Respond to client requests for new project initiatives through our centralized technology
• Collaborate with various members of the production team to assess the scope of work and produce cost and timeline estimates for translation projects and requests
• Initiate all project related work by providing detailed budget, schedule and instructions to the project team and by anticipating pitfalls or potential roadblocks to successful completion
• Ensure that any pitfalls are addressed and resolved with the client before being submitted to the production team
• Where applicable, initiate some project specifics to set the production team / individual project up for success
• Take a proactive role in learning about clients' industry, business needs and company culture, educating the project team, and providing a high level of service
• Monitor and communicate project progress, ensure strict adherence to deadlines and budgets and ultimately produce high quality deliverables
• Serve as the central point of contact for and liaison between external client contact and internal production staff
• Set and fulfill client expectations
• Comply with internal regulations, processes and procedures in line with ISO standards
• Potentially trouble-shoot problem projects
• Understand and abide by individual project instructions and effectively communicate to the production team
• Investigate client complaints where applicable
• Discuss issues with clients and production staff and creatively problem solve to alleviate issues

Requirements

Job requirements

• Excellent written and verbal English communication skills
• Minimum Bachelor's degree or equivalent (preferably in linguistic/translation related studies)
• Excellent problem solving and analytical skills
• Substantial customer service and/or project management experience
• Strong interpersonal skills
• Effective time management
• Strong organizational skills, attention to detail, and the ability to multi-task
• Working knowledge of MS Office
• Ability to prioritize and schedule tasks and work in a team environment.
• Must be willing to learn new things, be open to challenges and thrive on success

Desired

• Translation, Linguistics or Business degree and/or customer service experience is preferred