Personal Injury Operations Manager

CEO Lawyer Personal Injury Law Firm; Trujui; Híbrido; ARS 113.184.000 - 143.366.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Paid Time Off

Bonus program

Descripción de la vacante

CEO Lawyer Personal Injury Law Firm in Beverly Hills, CA is seeking an experienced Personal Injury Operations Manager to serve as the right hand to the Managing Attorney and oversee the day-to-day operations of a growing Personal Injury practice.

This high-impact leadership role covers office management, legal operations, team coordination, case management oversight, and business growth initiatives, with a focus on improving efficiency and client service.

Formación

• 5+ years of Personal Injury case management experience.
• Experience in prelitigation and/or litigation within a Personal Injury practice.
• Ability to manage high-volume caseloads and complex matters.
• Experience with legal operations or law firm management.
• Strong organizational and leadership skills.

Responsabilidades

• Oversee day-to-day operations of a growing PI law firm.
• Manage case management from intake through resolution.
• Lead office operations, staff, and SOPs.
• Support marketing and business development activities.
• Mentor and develop team members.

Conocimientos

Personal Injury case management

Litigation experience

Prelitigation processes

Leadership

Process improvement

Herramientas

CRM

Case management software

Legal tech platforms

Descripción del empleo

Personal Injury Operations Manager

Location: Beverly Hills, CA Area (Hybrid: 3-4 Days In Office, 1-2 Days Remote)
Salary: $75,000 - $95,000 Base Salary (Based on Experience)
Bonus: Unlimited Performance-Based Bonus Opportunity (Bonus typical range $5,000-$50,000, but can be higher)
Benefits: Paid Time Off (PTO) and other benefits offered

About the Role

We are seeking an experienced Personal Injury Operations Manager to serve as the right hand to the Managing Attorney and oversee the day-to-day operations of a growing Personal Injury law firm. This is a high-impact leadership position responsible for office management, legal operations, team coordination, case management oversight, and business growth initiatives.

The ideal candidate is a seasoned Personal Injury professional who understands the complete lifecycle of a case, can lead teams effectively, improve operational efficiency, and support the firm’s client service and marketing efforts.

Key Responsibilities

Operations & Office Management

• Serve as the second-in-command to the Managing Attorney.
• Oversee daily office operations and administrative functions.
• Develop and improve systems, workflows, and standard operating procedures.
• Ensure accountability and performance across legal support staff.
• Monitor key performance indicators and operational goals.

Case Management Oversight

• Oversee Personal Injury case management from intake through resolution.
• Assist with escalated client matters and case strategy discussions.
• Ensure case files are properly managed and deadlines are met.
• Support attorneys and case managers with workflow management and resource allocation.

Legal Operations

• Manage and optimize legal processes, technology, and systems.
• Coordinate communication between attorneys, case managers, intake staff, and support teams.
• Ensure compliance with firm procedures and best practices.
• Support litigation teams as needed with case flow management and operational support.

Marketing & Business Development Support

• Assist with referral partner relationships and business development initiatives.
• Support intake and marketing teams to maximize signed cases.
• Help develop strategies to increase referral opportunities and client acquisition.
• Track and report on referral and marketing performance metrics.

Leadership & Team Development

• Mentor and develop staff members.
• Assist with hiring, onboarding, training, and performance management.
• Foster a positive, high-performance culture focused on client service and results.
• Lead by example through accountability, professionalism, and teamwork.

Qualifications

Required

• 5+ years of Personal Injury case management experience.
• Extensive knowledge of Personal Injury pre-litigation processes.
• Prelitigation and/or Litigation experience within a Personal Injury practice.
• Experience managing complex, high-volume caseloads.
• Legal operations or law firm management experience.
• Strong organizational, communication, and leadership skills.
• Proven ability to improve processes and drive operational efficiency.
• Experience working directly with attorneys, clients, and prelitigation teams.

Preferred

• Prior management or leadership experience.
• Experience referring or generating cases for a Personal Injury law firm.
• Experience managing legal support staff or case management teams.
• Bilingual Spanish-English capabilities.
• Experience with CRM, case management, and legal technology platforms.

What We’re Looking For

The ideal candidate is a proactive leader who can confidently manage operations, support firm growth, and ensure exceptional client service. You are comfortable making decisions, solving problems independently, and acting as a trusted partner to the Managing Attorney. This role is perfect for someone who wants to help build and scale a successful Personal Injury practice while leading a dedicated team!