Payments Operations & Incident Manager

dLocal; Buenos Aires; Hybrid; ARS 59,858,000 - 89,787,000; Full time

Benefits offered by this job

Flexibility

Fintech industry environment

Referral bonus program

Social budget

dLocal Houses

Job summary

dLocal is seeking a Business Continuity Associate to be the local execution arm of the Operations team, ensuring rapid resolution of daily operational issues at the market level. You will leverage market-specific expertise and time-zone alignment to protect the merchant experience and maintain continuity.

You will collaborate with processors, acquirers, card networks, APM providers, and issuers to keep operations smooth and efficient while providing hands-on merchant support and go-live

Qualifications

• 2–4+ years in payments/fintech operations, incident management, processor/partner support, or merchant operations.
• Familiarity with payment operations and ecosystem (processors, acquirers, APMs, card schemes; credentials, SLAs, settlements/reconciliations).
• Strong troubleshooting and root‑cause analysis skills; comfortable coordinating across internal teams and external partners.
• Excellent communication and stakeholder management; customer‑centric, calm under pressure, and action‑oriented.

Responsibilities

• Triage, own, and resolve operational incidents end-to-end; provide clear, timely updates to stakeholders.
• Engage directly with processors and partners to manage day-to-day operations, elevate issues, and remove blockers.
• Provide hands-on merchant support and go-live readiness (credentials, testings and required tasks), including hypercare during launches.
• Act as a key point of contact for CS/AM for operational enablement and troubleshooting.
• Perform root‑cause analysis, document incidents and resolutions (e.g., in Jira), and feed learnings back to teams and partners.

Skills

Payments/fintech operations

Incident management

Processor/partner support

Stakeholder management

Excel/Sheets

Jira

Education

Bachelor’s degree in Business, Engineering, Economics, or related field

Tools

Jira

Job description

dLocal is seeking a Business Continuity Associate to be the local execution arm of the Operations team, ensuring rapid resolution of daily operational issues at the market level. You will leverage market-specific expertise and time-zone alignment to protect the merchant experience and maintain continuity.

You will collaborate with processors, acquirers, card networks, APM providers, and issuers to keep operations smooth and efficient while providing hands-on merchant support and go-live