Onsite Account Support Specialist - Legal Tech (3 days/wk)

Jpmorganchase; Buenos Aires; Presencial; ARS 600.000 - 1.000.000; Jornada completa

Descripción de la vacante

JPMorgan Chase is seeking an Account Support Specialist for our Buenos Aires office. The role provides high‑quality technical and operational support to clients, with a focus on North America accounts.

You will help users navigate the VDR platform, train clients, and coordinate cross‑region support in a fast-paced B2B environment. The position requires a bachelor’s degree (or equivalent), at least 2 years in a B2B setting, and native-level English communication.

Formación

• Bachelor’s degree or equivalent.
• Minimum of 2 years of experience in a B2B environment.
• Native-level English fluency, with excellent written and verbal communication skills.

Responsabilidades

• Independently interacts by phone or email to consult with and advise clients on workflow and VDR processes.
• Provides first-line technical and operational support to clients and users across the VDR platform.
• Nurtures and develops effective and positive relationships with clients.
• Anticipates and manages clients' needs effectively.
• Acts as the main point of contact and assumes responsibility for multiple client engagements.
• Helps users navigate the VDR platform and supports key workflows, including user access, permissions, document management, Q&A, reporting, and other VDR processes.
• Manages and hosts online client training sessions.
• Investigates user issues, gathers the required details, and escalates technical matters internally where needed.
• Monitors progress and ensures deliverables for the client are accurate and timely.
• Works closely with internal teams across different regions to ensure client requests are handled accurately and within expected timelines.
• Follows all applicable Best Practice and Workflow procedures.
• Ensures proper documentation for job tracking and billing information is current and accurate.
• Maintains clear and accurate records of client interactions, support requests, actions taken, and follow-up requirements.

Conocimientos

English fluency

Educación

Bachelor’s degree

Descripción del empleo

JPMorgan Chase is seeking an Account Support Specialist for our Buenos Aires office. The role provides high‑quality technical and operational support to clients, with a focus on North America accounts.

You will help users navigate the VDR platform, train clients, and coordinate cross‑region support in a fast-paced B2B environment. The position requires a bachelor’s degree (or equivalent), at least 2 years in a B2B setting, and native-level English communication.