Customer Onboarding Specialist - 100% Remote - LATAM

Hostaway; Buenos Aires; Remote; ARS 53,009,000 - 78,757,000; Full time

Benefits offered by this job

100% Remote

Equity/Stock options

Annual Paid Leave

Career Growth

Health Insurance (country-specific)

Job summary

Hostaway is seeking a Customer Onboarding Specialist for its LATAM team. You will guide new clients through onboarding, deliver training, and ensure a smooth start with our AI-powered vacation rental platform.

This role is fully remote within LATAM, with English and Spanish required for all communications. You will create onboarding materials, coordinate with sales and customer success, and monitor onboarding effectiveness to drive improvements.

Qualifications

• 1-3 years in customer onboarding or customer success within SaaS
• Fluent English and Spanish mandatory for customer communication
• Strong ability to manage multiple onboarding projects
• Excellent communication and training skills
• Fast learner with adaptability in a fast-paced environment
• Strong problem-solving and critical thinking abilities

Responsibilities

• Implement onboarding processes for new customers to ensure a seamless transition
• Conduct initial training sessions and demonstrations in Spanish & English
• Develop customized onboarding materials and resources
• Maintain proactive communication with new customers throughout onboarding
• Collaborate with sales and customer success to streamline onboarding
• Monitor onboarding metrics and drive continuous improvement
• Serve as the primary contact for new customers during onboarding

Skills

Customer onboarding

Multi-project management

Communication

Training

Problem solving

English

Spanish

Job description

Job Description

NOTE: This is a FULLY remote role, but the candidate must be within LATAM to collaborate with their team, peers, and internal customers. You do not have to be in the specific country or city shown in this listing, but please only apply if you are physically based within LATAM.

Trusted by 20,000+ property managers worldwide, Hostaway is an industry leading, AI-powered vacation rental management platform designed for professional short-term rental operators. Hostaway brings everything together for greater efficiency and faster growth.

Profitable, high-growth, and the first short-term rental PMS unicorn. Join us at our most exciting stage yet! Learn more about our recent valuation and story here .

We are looking for a Customer Onboarding Specialist to join our LATAM team. You will be instrumental in the first stages of our customer’s journey. You will ensure that new clients are transitioned smoothly and effectively onto our platform, setting them up for success from day one. This position requires a deep understanding of customer engagement and a passion for delivering outstanding service. You will also become an expert user of all Hostaway products.

About The Role

• Implement effective onboarding processes for new customers, ensuring a seamless transition and a solid foundation for their success.
• Conduct initial training sessions and demonstrations tailored to customer needs, promoting a deep understanding of our product features and capabilities.
• Develop customized onboarding materials and resources in Spanish & English
• Maintain clear, consistent, and proactive communication with new customers throughout the onboarding process.
• Collaborate with the sales and customer success teams to identify opportunities for customer satisfaction improvement and to streamline the onboarding process.
• Monitor and report on the effectiveness of onboarding initiatives, using customer feedback and onboarding metrics to drive continuous improvement.
• Serve as the primary point of contact for new customers during the onboarding phase, addressing any issues and ensuring they are resolved promptly.

Job Requirements

• Between 1-3 years of experience in customer onboarding or customer success roles within the SaaS industry.
• Fluent proficiency in English and Spanish is mandatory to communicate with customers. English is also our company language used internally. Any additional languages will be a plus.
• Proven ability to manage multiple onboarding projects simultaneously, while maintaining sharp attention to detail.
• Strong interpersonal skills and the ability to create a positive first impression with new customers.
• Excellent communication, presentation, and training skills.
• Ability to quickly adapt to new technologies and continuously update skills in a fast-paced environment.
• Strong problem-solving skills and the ability to think critically.

What we offer

• Competitive Compensation: We offer competitive pay based on market rates in the country of the applicant.
• 100% Remote: Enjoy the freedom to work from anywhere within your country of residence—be it a co-working space, your home office, or even your dining room table. The choice is yours. Just don’t ask to work in our office (we don’t have one).
• Equity: Every role in our company comes with valuable stock options in a fast-growing and profitable company. This ensures we all share in the company’s success.
• Values-Driven Leadership: Our Core Values are not just words we’ve written to make us feel good. We leverage them daily when making strategic and tactical decisions.
• Professional Growth: Our rapid growth offers unparalleled learning and development opportunities, along with a multitude of career advancement opportunities.
• Annual Paid Leave: The specific amounts vary by country and are aligned with country and/or contract-specific norms.
• Geographic Specific Benefits: As an international employer, we offer different country-specific benefits such as Health Insurance and Pensions in countries where these perks are customary. The specifics depend on the country of the applicant.
• Dynamic Team Culture: As a global company with team members in over 40 countries, our diverse and international culture fuels our innovation and creativity, providing a key pillar to our success (and making it a lot of fun to work here).