Legal Intake Coordinator

Hire Hangar, Inc.; Argentina; Remote; ARS 68,215,000 - 98,533,000; Full time

Job summary

Hire Hangar, Inc. is seeking a Legal Intake Coordinator to be the first point of contact for prospective clients across a general practice law firm. This remote role requires empathetic communication and meticulous data handling.

You will conduct intake interviews, manage CRM data, qualify leads, schedule consultations, and support onboarding with engagement letters and packets. Prior remote experience with US/UK firms is preferred.

Qualifications

• Minimum 2 years in legal intake, client services, or related role.
• Experience with law firm operations preferred.
• Strong verbal and written English with professional tone.
• Efficiently gather detailed information while preserving client experience.
• Proficient with CRM and maintaining large data records.

Responsibilities

• Serve as the initial contact for prospective clients via phone, email, and web form.
• Conduct structured intake interviews and assess fit for cases.
• Enter and manage prospect data in the firm's CRM accurately.
• Qualify leads and route to appropriate attorney or practice area.
• Schedule consultations and follow up to reduce no-shows.
• Prepare intake packets, engagement letters, and onboarding docs.
• Track metrics on leads, conversions, and pipeline status.
• Maintain ongoing outreach with unconverted leads.

Skills

Client service mindset

Excellent English communication

Remote collaboration

Attention to detail

Data entry

Tools

CRM systems

Slack

Zoom

Google Workspace

Asana

Job description

Join Hire Hangar and work with fast-growing global companies while building a long-term career.

Job Title: Legal Intake Coordinator

Location: Remote

Time Zone: US Time Zones (EST-PST)

We are seeking a client-focused and process-driven Legal Intake Coordinator to serve as the first point of contact for prospective clients across a general practice law firm.

Key Responsibilities

• Serve as the initial point of contact for all prospective client inquiries via phone, email, and web form
• Conduct structured intake interviews to gather relevant case information and assess potential fit
• Accurately enter and manage prospect data within the firm's CRM and case management system
• Qualify leads and route cases to the appropriate attorney or practice area based on established criteria
• Schedule consultations and follow up with prospective clients to reduce no-show rates
• Prepare and send intake packets, engagement letters, and onboarding documentation to new clients
• Track intake metrics and provide regular updates on lead volume, conversion rates, and pipeline status
• Maintain consistent follow-up with unconverted leads to maximize consultation bookings

Required Qualifications

• Minimum 2 years of experience in a legal intake, client services, or customer-facing coordination role
• Familiarity with legal intake procedures and the general operations of a law firm environment
• Outstanding verbal and written English communication skills, with a warm, empathetic, and professional tone
• Strong ability to gather detailed information efficiently while maintaining a positive client experience
• Experience managing CRM systems and maintaining accurate data records across a high-volume pipeline
• Must have prior remote work experience, be fluent with remote collaboration tools and platforms (such as Slack, Zoom, Google Workspace, Asana, or similar), and have ideally worked with US or UK-based law firms. Applications without this experience will not be considered.

Preferred Qualifications

• Familiarity with US law, legal procedures, and court systems is a strong advantage
• Experience using legal CRM or intake platforms such as Lawmatics, Clio Grow, or Lead Docket
• Background supporting intake across diverse practice areas including personal injury, family law, or immigration
• Familiarity with legal consultation workflows, fee agreements, and client onboarding processes
• Experience with sales or conversion-focused communication strategies in a legal or professional services context

Tools & Technology

• Legal CRM/intake platforms (Lawmatics, Clio Grow, Lead Docket, or similar)
• Case management software (Clio, MyCase, or similar)
• Google Workspace (Gmail, Calendar, Drive)
• Slack, Zoom, and other remote collaboration tools