Help Desk Manager

NCR Corporation; Argentina; Remote; ARS 1,500,000 - 2,500,000; Full time

Job summary

NCR Voyix, a global provider of digital commerce solutions, is hiring a Manager in Buenos Aires, Argentina. You will lead large technical teams, drive service delivery, and coordinate with sales and country management to showcase capabilities.

A strong focus on process improvement and meeting performance metrics per organizational goals is required. Responsibilities include recruiting and developing staff, guiding cross-functional initiatives, and ensuring compliance with training and process

Qualifications

• Excellent communication and leadership.
• Strong organizational and leadership skills.
• Proficient in MS Office applications.
• Problem solving and analytical skills.

Responsibilities

• Provide leadership and direction to large technical teams and supervise via other supervisors.
• Plan, deliver, and optimize the delivery of call/incident management services.
• Recruit, train, and develop multiple teams.
• Partner with sales and country management to present capabilities.
• Ensure daily/weekly/monthly/quarterly metrics are met and reports are accurate.

Skills

Leadership

Communication

MS Office

Tools

MS Office

Job description

About NCR VOYIX NCR Voyix Corporation (NYSE: VYX) is a leading global provider of digital commerce solutions for the retail and restaurant industries. NCR Voyix transforms retail stores and restaurant systems with comprehensive, platform-led SaaS and services capabilities. NCR Voyix is headquartered in Atlanta, Georgia, with customers in more than 35 countries across the globe.

Title: SAS – Manager Grade: 12 Location: Buenos Aires, Argentina

Position Summary & Key Areas of Responsibility:

Responsible for end results, providing operational/customer service. Providing leadership and direction to large technical teams and may regularly manage through other supervisors. Coaches Supervisors to meet service level agreement objectives. Plans, delivers and optimizes the delivery of call/incident management services. Recruits, trains and develops multiple teams. Partners with sales and/or country management team to present capabilities. Contributes to bids and competitor assessment initiatives. Maintains and ensure relationships with key customers. Adapts global processes to meet local requirements. Monitor audits and assists in work direction of the team to ensure functioning of the organization and daily/weekly/monthly/quarterly/annual metrics are met. Receive suggestions and work to provide ways and means to motivate/improve assigned team's performance. Conduct management, team meetings and activities. Provide guidance and support in special projects to continuously improve processes, tools, systems and organization. Works constructively and collaboratively with others and across organizations to accomplish organizational goals and objectives. Support and guide in methodologies, processes and tools to enhance work effectiveness and to implement process improvements. Responsible for ensuring the team completion in all mandatory/recommended training courses.

Basic Qualifications:

Excellent communications, soft and relationship building skills. Strong organizational and leadership skills. Strong commitment to the corporate processes and goals. Proficient in MS Office (Word, Excel, Outlook and Power Point). Excellent verbal and written communication skills. Problem solving and analytical skills. Offers of employment are conditional upon passage of screening criteria applicable to the job

EEO Statement Integrated into our shared values is NCR Voyix’s commitment to diversity and equal employment opportunity. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law. NCR Voyix is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. Every individual at NCR Voyix has an ongoing responsibility to respect and support a globally diverse environment.

Help us run the world's top brands. At NCR Voyix, we specialize in turning routine transactions into meaningful connections. With a rich history of innovation, we've been at the forefront of problem-solving through technology. Operating globally in over 30 countries, we lead in Retail, Restaurant, Digital banking, and Payments. Our solutions optimize banking operations, streamline restaurant services, enhance retail interactions, and foster trust through secure payment systems. We take pride in our strong culture and a history of providing robust career paths. Come work for a leading technology company where you can grow your career. Join us and be part of revolutionizing transactions across these pivotal industries.